Night Audit

**Guest Services Night Auditor** Basecamp Properties, Canmore **About Basecamp** Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore & Banff, Alberta and Revelstoke & Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the mountains. **Position Overview** **Salary**: $18.00-$20.00 per hour Location: Northwinds by Basecamp Start Date: May Shifts: 8-hour - 11:00pm to 7:00am **Key Responsibilities** - Respond to guest inquiries, concerns, complaints, and emergencies. - Reconcile all accounts in a timely manner. - Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction. - Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property. - Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards. - Report any damages or repairs to the maintenance department. - Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc. - Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards. - Monitor properties at night to ensure security and quiet hour compliance. - Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics. - Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards. **Skills and Experience** - Ability to effectively deal with internal and external customers. - Ability to read, listen and communicate effectively in English; both verbally and written. - Ability to accurately input information using Hotel Property Management Software. - Must be flexible to work various shifts throughout the week. - Must have the mobility to climb stairs throughout the day and be able to lift 40lb. **Requirements**: - Demonstrate organizational skills and strong attention to detail. - Able to work well independently with little supervision. - Ability to work under pressure in a fast-paced environment. - Take initiative in solving problems. - Excellent guest services skills. - Promote positive relationships in communication and cooperation with all co-workers and guests. - Must be proficient with the use of computers and telephones, including the use of Property Management Systems. - Must have a valid driver’s license with clean driver’s abstract. **Why Work for Us?** - Quarterly bonus. - We offer staff accommodation for full-time (must have a "negative" criminal record check). - We have a great health benefits plan for full-time. - Family and Friends discount at Basecamp. - We offer competitive wages. - There is room for advancement in our growing company. - We have a friendly atmosphere. - We believe in working hard and having fun **Salary**: $18.00-$20.00 per hour