Dispatcher / Customer Service Representative
3 days ago
Do you consider yourself a hero? Like to talk to people and make their day? Then you might be a perfect fit for Mr Rooter Plumbing As a Customer Service Representative, you are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
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**Specific Responsibilities**:
- Receive incoming calls in a professional and courteous manner
- Prioritize and coordinate the scheduling of services to be dispatched to various technicians - Coordinate delays in schedule with customers and service technicians
**Job Requirements**:
- **Minimum 3-5 years office experience**
- **1-2 years of dispatcher experience would be considered an asset**
- **Must be proficient Microsoft Office and Apple products** - Experience with Service Titan or similar Customer Relationship Management Program would be an asset
- Strong written and verbal communication skills - Detail-oriented with strong data entry skills
- Team player who can work independently
**Hours**: Saturday and Sunday - 8:30 to 4:30 PM Up to full time hours are available, as mutually agreed upon - Saturday and Sunday are a required.
**Benefits**:Benefit package after 3 months, staff events, on-site gym and a fun environment.
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- All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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