Customer Service Representative

2 weeks ago

Winnipeg, Canada Explicit Services Ltd. Full time

At **Explicit Services Ltd.**, we take pride in delivering dependable, professional, and efficient **transportation, towing, and moving solutions** across Manitoba. Based in **Winnipeg**, our company is known for its commitment to reliability, customer satisfaction, and safety on every job — whether it’s roadside assistance, local hauling, or full-service relocations.

As our operations continue to grow, we’re seeking a detail-oriented and customer-focused **Customer Service Representative** to join our team. This is an excellent opportunity for someone who enjoys problem-solving, working in a fast-paced environment, and helping people every day.

**Position Overview**

The **Customer Service Representative (CSR)** will serve as the first point of contact for clients, assisting with service requests, scheduling, and follow-ups. You’ll play a vital role in ensuring each customer receives prompt, courteous, and professional assistance — from the first call to the successful completion of service.

This position is ideal for a reliable communicator with strong organizational skills and a proactive attitude who wants to be part of a growing, service-oriented company.

**Key Responsibilities**
- Provide accurate information about services, pricing, and scheduling availability.
- Coordinate with dispatchers, drivers, and field staff to assign and track service jobs.
- Maintain customer records, invoices, and job details in the company database.
- Follow up with clients after service completion to ensure satisfaction and resolve any concerns.
- Support the operations team by monitoring service timelines and reporting issues or delays.
- Handle payments, receipts, and related documentation when required.
- Represent Explicit Services Ltd. with professionalism and integrity at all times.

**Qualifications**
- Minimum **2 years of experience** in **customer service, dispatch, or administrative support** (experience in transportation, towing, or moving services is an asset).
- Strong written and verbal communication skills.
- Excellent problem-solving and multitasking abilities.
- Proficiency in Microsoft Office Suite; experience with scheduling or dispatch software is an asset.
- Positive attitude and ability to remain calm under pressure.
- Strong attention to detail and commitment to providing high-quality service.
- Flexibility to work occasional evenings or weekends, if required.

**Why Join Explicit Services Ltd.?**
- Competitive compensation package and benefits.
- Opportunity to work in a dynamic, supportive team environment.
- Professional development and growth opportunities within the company.
- A chance to be part of a trusted local brand built on honesty, hard work, and customer care.

**How to Apply**

If you’re passionate about helping others, thrive in a fast-paced environment, and take pride in delivering outstanding service, we’d love to hear from you.

Please submit your **resume and cover letter** outlining your experience and interest in joining **Explicit Services Ltd.** as a **Customer Service Representative**.

Pay: $23.80-$26.27 per hour

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off

Work Location: In person

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