Medical Office Assistant

**FNHA Overview**:
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

**JOIN OUR HISTORIC JOURNEY**
At FNHA, you’ll have the opportunity to contribute to BC’s history. With a unique governing structure and mandate, our fluid work environment means you can play an active role in real change.
Our talented teams value respect and foster lateral kindness in their working relationships. Our holistic approach to wellness, based on First Nations teachings, is incorporated into all aspects of work culture. Where else will you get to create a personal wellness plan as part of your performance goals?

**Position Summary**:
The Primary Care Response Assistant provides administrative support to the day-to-day operations of the First Nations Virtual Doctor of the Day (FNvDoD) and First Nations Virtual Substance Use and Psychiatry Service (FNvSUPs) clinics. The role is responsible for scheduling the providers by region and the Response Team, and the consolidation and maximization of billings to ensure accuracy prior to submission to MSP. The role coordinates virtual staff with appropriate on the ground resources, which facilitates EMR integrations and workflows of program with other virtual support pathways. This position provides relief in the event of absence of a Response Team member. The role functions as a member of a collaborative and comprehensive health care team ensuring the provision of safe, ethical, and culturally appropriate care to clients and their families.

**As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.**

**Responsibilities**:
1. Acts as first point of contact for patients / clients and complete initial assessment of needs to determine the routing related to the care.
- Registers patients and ensures accurate recordkeeping for all related documentation (i.e. medical reports and chart notes)

2. Support operations of the FNvDoD and FNvSUPs virtual medical offices by providing administrative and reception support in a virtual clinic environment which may include, but are not limited to:

- Data entry and compiling information / statistics
- Drafts correspondence and word processing as required, coordinates distribution of materials and information to relevant stakeholders
- Develop and maintain a recordkeeping process

3. Reviews information, determines billing coding and conducts reconciliations
4. Reviews availability of primary care team and physician team, schedules client visits and appointments accordingly
5. Works with other members of the FNvDOD and FNvSUPs Team, as well as with community-based health and wellness providers to help coordinate mental health and substance use care and referrals as led by the Care Coordinator and/or specialist physician.
6. Communicates & coordinates with other offices, clinics, hospital, First Nations communities, FNHA Regional Teams, etc.
7. Coordinates ongoing information-sharing internally and externally, including sharing appropriate information with various audiences and keeping Primary Care Team informed of corporate news
8. Works on a continuing basis to develop and expand knowledge of cultural safety and humility, and how culturally safe, humble, and trauma-informed approaches are woven into daily work
9. Performs other related duties as assigned

**Qualifications**:
Education & Experience
- Graduation from a Medical Office Assistant Certificate Program from an accredited Community College
- 3 to 5 - years experience in medical practice with advanced knowledge in billing, data and administrative processes, human resource management principles and practices, and current scheduling practices.

**Knowledge, Skills & Attributes**:

- Demonstrates ability to utilize and understand Medical Terminology, in particular terminology related to substance use and mental health
- Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges required.
- Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset
- Current valid BC Driver's License
- De-escalation and supportive communication
- Basic knowledge of the BC Mental Health Act
- Must have proven ability to m