Client Experience Coordinator

Welcome to Rejuvenation
Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.
Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed
Our diagnosis for you is an amazing and fulfilling career Symptoms may include
- Industry perks
- Star pricing on cutting-edge treatments and products
- Close-knit teams
- Fun and inclusive monthly challenges with incredible prizes
- Continuing education opportunities
- Flexibility and a healthy work-life balance
- Supportive management team
- Opportunity for internal growth
- Comprehensive health benefits
- And so much more

Role Overview
As a Client Experience Coordinator, you will be the core communication for patients outside of the clinic for seeking treatments and updates. Your role is critical in ensuring that patients receive exceptional service from their first inquiry to post treatment follow up. You will handle medical-related inquiries with professionalism and provide expert guidance on available medical treatments.
Your focus will be on delivering a personal and positive experience for patients throughout the lifecycle of their experience within Rejuvenation. By working closely with our medical team and maintaining accurate EMR records, you will play a key part in ensuring smooth communication and seamless scheduling for our patients.
Role Objectives
The Client Experience Coordinator responsibilities include, but are not limited to:

- Follow Communication Scripts: Using knowledge of the company’s products and services to go off-script when necessary.
- Identify Patient Needs: Research issues, resolve complaints, and provide solutions
- Provide In-Depth Knowledge: Maintain a thorough understanding of all cosmetic procedures and products to educate potential clients effectively.
- Patient Experience Focus: Ensure each client feels confident and comfortable by creating a personalized, positive experience.
- Maintain EMR Records: Accurately track all inquiries, follow-ups, and appointments in the clinic’s EMR system, while maintaining confidentiality.
- Performing Other Duties: As requested by management and supervisory team.

Role Qualifications
- Education: Medical Office Assistant certification from an accredited institution or higher preferred
- Experience:  1+ years of proven clerical or customer service work experience
- Industry Knowledge:  Experience within the medical and dermatological industry.
- Communication Skills:  Excellent verbal and written communication abilities
- Technical Skills:
Proficiency in maintaining and updating a EMR system
Proficient in Microsoft Office Suite programs
- Attention to Detail:  Strong organizational skills and attention to detail
- Additional Assets:
Experience in a telephone etiquette role is considered an asset
Ability to work in a fast-paced environment
Positive attitude and willingness to learn new skills
Ability to work as a team and independently
Flexible availability, willingness to work weekends and evenings
HP
Employee Equity and Accessibility Statement