Traffic Management Centre Operator

Status - Casual/On-call - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $34.32 - $37.32 - Department - York Region -> Public Works -> Roads, Traffic & Fleet - Location - 90 Bales Dr. East, 1st Floor, - Sharon, ON L0G1V0 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to the Supervisor, Traffic Management Operations, is responsible for monitoring and reporting on the operation of and disruptions to the traffic flow on the Regional road network; liaising with and compiling and organizing information from and for various stakeholders regarding road closures, disruptions and events; coordinating and implementing road disruption responses with various parties; operating communications equipment and monitoring alarm and status equipment in support of Department operations, updating equipment records and material inventories; receiving calls and maintaining accurate records of issues via tracking software; monitoring the Region’s traffic control system for faults and initiating the response for repairs; maintaining data in Traffic Management Systems and performing quality analyses within Traveler Information Systems. **WHAT YOU'LL BE DOING** - Receives calls as part of 24-hour, seven-days-per-week service; provides general information; coordinates responses and dispatches appropriate Regional and contracted staff for emergency response. - Communicates with operational partners (e.g. York Regional Police, municipal representatives, conservation and rail authorities, Transit Management Centre, and Roads Maintenance) to identify unplanned road disruptions or events. - Monitors Region’s traffic control signal systems for faults and failures and initiates repairs through contractors, Technologists etc. as required. - Coordinates operational responses to road disruption events, including implementation of and/or recommending temporary modifications in traffic control signal timing and plans, in a manner that is both safe and optimal for road network efficiency, in accordance with established operating procedures and guidelines. - Conducts assessments and makes recommendation to Traffic Engineering Technologists for permanent modifications in traffic control signal timing and plans, following standard operating procedures and guidelines. - Performs quality control checks on all traveller information channels. - Coordinates dissemination of timely and effective traveler information via external channels (e.g. broadcast media, operating partners, etc.,) in consultation with the Department’s Communication Unit, and in accordance with Corporate Communications standards, guidelines and procedures - Provides support in administering Ontario One Call program