Roads & Traffic Centre Operator (Traffic Management

Status - Casual/On-call - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - immediate - Salary - Per hour - Salary Grade - $34.32 - $37.32 - Department - York Region -> Public Works -> Roads, Traffic & Fleet - Location - 90 Bales Dr. East, 1st Floor, - Sharon, ON L0G1V0 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to the Supervisor, Traffic Management Operations, is responsible for monitoring and reporting on the operation of and disruptions to the traffic flow on the Regional road network; liaising with and compiling and organizing information from and for various stakeholders regarding road closures, disruptions and events; coordinating and implementing road disruption responses with various parties; operating communications equipment and monitoring alarm and status equipment in support of Department operations, updating equipment records and material inventories; receiving calls and maintaining accurate records of issues via tracking software; monitoring the Region’s traffic control system for faults and initiating the response for repairs; maintaining data in Traffic Management Systems and performing quality analyses within Traveler Information Systems. **WHAT YOU'LL BE DOING** - Receives calls as part of 24-hour, seven-days-per-week service; provides general information; coordinates responses and dispatches appropriate Regional staff for emergency response. - Successful completion of a Community College Diploma specializing in Traffic Signals/Control Systems or approved equivalent combination of education and experience in a traffic management environment. - Minimum one (1) year experience in a traffic operations and/or dispatch environment (i.e. traffic management centre operator or traffic signal control operator or dispatcher positions). - Knowledge of Regional road system and corporate structure. - Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership. - Excellent communication skills to interact with all levels of Regional staff, public, local municipalities and other stakeholders in emergency situations. - Ability to handle a variety of simultaneous emergency situations in a calm, composed manner and to establish priorities and make appropriate and effective decisions in this environment. - Ability to maintain legible and accurate records and document all relevant details. - Ability to work in a high-volume environment - Ability to work independently and perform scheduled activities on rotating shifts. - Ability to work during and outside of regular business hours, to support continuous operations. - Monitors Region’s traffic control signal systems for faults and fa