Help Desk Technician
2 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:
- Computer hardware or software retailer/wholesaler
- Help desk
- Telecommunications industry
- Internet Service Provider (ISP)
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:
- CompTIA Security+ Certification
- Microsoft certified IT professional (MCITP)
- VMware certified professional
**Computer and technology knowledge**:
- Android
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- File management software
- Security software
- Word processing software
- Mail server software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
**Security and safety**:
- Bondable
- Basic security clearance
**Transportation/travel information**:
- Own transportation
- Own vehicle
- Valid driver's licence
**Work conditions and physical capabilities**:
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Own tools/equipment**:
- Computer
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
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