Help Desk Analysts

1 day ago

Edmonton, Canada Vantix Systems Inc Full time

**Description**

Our Client is seeking two (2) additional Help Desk resources to provide backfill at the Junior / Intermediate level to allow additional staff to focus on service development and improvement initiatives.

This role is fully onsite in Edmonton, Alberta. Work must be done from within Alberta, due to network and data security issues. Must be Canadian Citizen to apply.

**Skills**
- Help Desk Software, UAT, MS Office, MS SharePoint

**Type**
- Contract

**Experience Required/Mandatory Skills**
- Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
- Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance prior to commencement.
- Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc. (4+ years)
- Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. (4+ years)
- Experience working with Microsoft Office tool suites. (4+ years)

**Nice To Have Skills**
- Experience developing and delivering user manuals and training materials. (2+ years)
- Experience documenting user requirements, business processes, and workflows. (2+ years)
- Experience in planning/performing/monitoring User acceptance testing. (2+ years)
- Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. (2+ years)
- Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. (2+ years)
- Experience using Microsoft SharePoint. (2+ years)

**Location**
- Edmonton/On-Site

**Work Environment**
- 8 months with 1 possible 24-month extension

**Hourly Rate**
- Negotiable

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