Help Desk Technician- Summer Studen/intern

7 days ago

Edmonton, Canada Universal Rail Systems Full time

**WHO WE ARE**:
At Universal Rail Systems our work is getting and keeping Canada’s railway operators in motion - safely and sustainably We work coast-to-coast, in every railway sector, and on any size project. Our commitment is service excellence and offering our clients exceptional value. Within our team, we call this Doing It Right

**MAIN PURPOSE OF THE ROLE**:
Reporting to the IT Network Manager, the Help Desk Technician is expected to provide timely and useful technical assistance on computer systems. This requires in-depth technical knowledge and the ability to communicate effectively to understand client problems and explain proper solutions.

**KEY RESPONSIBILITIES**:

- Serve as the first point of contact for internal clients seeking technical assistance
- Perform remote troubleshooting as required
- Escalate complex, unresolved issues to next level of support
- Provide information on IT products or services to clients
- Assist with projects and complex issues as required

**KNOWLEDGE, SKILLS and ABILITIES**:

- Strong English verbal and written communication skill
- Well-developed analytical, multi-tasking, and prioritization skills
- Strong interpersonal and customer service skills, with the ability to maintain confidentiality Resourceful, independent and results-driven

**JOB REQUIREMENTS**:

- Experience and/or training in supporting clients in a Microsoft environment, including Microsoft Office, Windows, and Windows Server
- Familiarity with help desk support systems, Microsoft Teams and MS SharePoint would be an asset
- Must be enrolled in or recently graduated from a Post-Secondary institute in relations to some technology study

**WHAT WE OFFER**:

- This is a Paid Internship ending in the fall
- The opportunity to work with a great team where Safety is an integral part of our culture
- We would like to thank all applicants for their interest, but only those selected for an interview will be contacted._

**Universal Rail Systems is an Equal Opportunity Employer**.

WSP

**Job Types**: Full-time, Fixed term contract, Internship / Co-op
Contract length: 3.5 months

**Salary**: $18.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB T6B 3B8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT Support: 1 year (preferred)

Work Location: In person

  • Help Desk Summer Student

    6 days ago

    Edmonton, Canada Universal Rail Systems Inc Full time

    **WHO WE ARE**: At Universal Rail Systems our work is getting and keeping Canada’s railway operators in motion - safely and sustainably! We work coast-to-coast, in every railway sector, and on any size project. Our commitment is service excellence and offering our clients exceptional value. Within our team, we call this Doing It Right! **MAIN PURPOSE OF...

  • IT Help Desk Technician

    4 weeks ago

    Edmonton, Canada Fire Protection Inc Full time

    Fire Protection Inc is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures. The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active...

  • Help Desk Analyst

    10 hours ago

    Edmonton, Alberta, Canada Cenergy International Services Full time

    Help Desk AnalystRemoteEdmonton,ABApplication Help Desk Analyst role will provide front line support primarily to members of the public and post-secondary institutions who require assistance with ApplyAlberta. ApplyAlberta, Alberta Post-Secondary Application System (APAS) is an online application and transcript transfer system that anyone can use to apply to...

  • Help Desk Analyst

    10 hours ago

    Edmonton, Alberta, Canada NR Consulting Full time

    Position Title :: Intermediate Help Desk AnalystWork Location :: Edmonton, ABPosition Type :: ContractDuration :: 12+ MonthsHelp Desk Analyst works directly with end users to troubleshoot technical issues.Receive and respond to inquiries related to applications supported by the Help Desk.Advise inquirers of any resolution to an inquiry.Utilize Help Desk...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada NR Consulting Full time

    This range is provided by NR Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$40.00/hr - CA$45.00/hr Recruitment Consultant at NR Consulting is hiring for USA/Canada locations for IT/Non-IT positions. Share your resume at abhijeet.d@nrconsulting.com or… Position Title:...

  • Help Desk Analyst

    10 hours ago

    Edmonton, Alberta, Canada Workiy Full time

    Client requires additional Help Desk Analysts to support the expanding Courts/Justices IT environment. The role provides operational backfill at the junior/intermediate level, enabling internal CTS staff to focus on service development and improvement initiatives. The Help Desk Analyst works directly with end users and external stakeholders to...

  • Help Desk Analyst

    10 hours ago

    Edmonton, Alberta, Canada 2iSolutions Inc. Full time

    We are seeking an Intermediate Help Desk Analyst for a 1-year contract opportunity in Edmonton, Alberta. This is an onsite role.Must haves:• 4 years – Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on...

  • Service Desk Analyst

    6 days ago

    Edmonton, Canada Servus Credit Union Full time

    **Posting Closes**:April 29, 2025 **Employment Status: Full-time, Temporary (until August 29, 2025)** Servus is growing! We are looking for a **Service Desk Analyst (Summer Student)** in our **Data & Infrastructure Department.** Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping...

  • Help Desk Analyst

    10 hours ago

    Edmonton, Alberta, Canada Russell Tobin Full time

    Job Title: Help Desk Analyst - SeniorLocation: Remote (must be located and work within Alberta)Duration: 12 Months (Possible Extension)Client: Public SectorPay Rate: C$40-C$50/hrRole OverviewThe Senior Help Desk Analyst will providefront-line application supportfor a large-scale, public-facing, web-based application used by external stakeholders and...

  • Tier 3 Help Desk Technician – MSP Experienced

    10 hours ago

    Edmonton, AB TE A, Canada Northern Computer Full time

    About the Role:Northern Computer is looking for an experienced Tier 3 Help Desk Technician to join our team and provide the highest level of end-user support at our help desk. In this position, you'll tackle advanced user issues and act as the primary escalation contact for requests that go beyond typical end-user concerns, managing complex and...