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Help Desk Summer Student

3 weeks ago

Edmonton, Canada Universal Rail Systems Inc Full time

**WHO WE ARE**:
At Universal Rail Systems our work is getting and keeping Canada’s railway operators in motion - safely and sustainably We work coast-to-coast, in every railway sector, and on any size project. Our commitment is service excellence and offering our clients exceptional value. Within our team, we call this Doing It Right

**MAIN PURPOSE OF THE ROLE**:
Reporting to the IT Network Manager, the Help Desk Technician is expected to provide timely and useful technical assistance on computer systems. This requires in-depth technical knowledge and the ability to communicate effectively to understand client problems and explain proper solutions.

**KEY RESPONSIBILITIES**:

- Serve as the first point of contact for internal clients seeking technical assistance
- Perform remote troubleshooting as required
- Escalate complex, unresolved issues to next level of support
- Provide information on IT products or services to clients
- Assist with projects and complex issues as required
- Strong English verbal and written communication skill
- Well-developed analytical, multi-tasking, and prioritization skills
- Strong interpersonal and customer service skills, with the ability to maintain confidentiality Resourceful, independent and results-driven
- Experience and/or training in supporting clients in a Microsoft environment, including Microsoft Office, Windows, and Windows Server
- Familiarity with help desk support systems, Microsoft Teams and MS SharePoint would be an asset
- Must be enrolled in or recently graduated from a Post-Secondary institute in relations to some technology study
- This is a Paid Internship ending in the fall
- The opportunity to work with a great team where Safety is an integral part of our culture
- We would like to thank all applicants for their interest, but only those selected for an interview will be contacted._

**Universal Rail Systems is an Equal Opportunity Employer**.