Help Desk Analyst

4 weeks ago


Edmonton, Canada NR Consulting Full time

This range is provided by NR Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$40.00/hr - CA$45.00/hr Recruitment Consultant at NR Consulting is hiring for USA/Canada locations for IT/Non-IT positions. Share your resume at abhijeet.d@nrconsulting.com or… Position Title: Intermediate Help Desk Analyst Work Location: Edmonton, AB Position Type: Contract Duration: 12+ Months Responsibilities Help Desk Analyst works directly with end users to troubleshoot technical issues. Receive and respond to inquiries related to applications supported by the Help Desk. Advise inquirers of any resolution to an inquiry. Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support. Work effectively through communication with technical and/or business teams to resolve client issues. Monitor the progress of proposed solutions while maintaining contact with the client so that they are also aware of the status of their inquiry. Test end-user solutions, ‘bug-fixes’ and new features of applications to ensure they adequately address client concerns. Monitor trends in client inquiries that point to the need for further training within the client community; assist in the revision of related training material, and participate in training. Maintain a repository of known problems/issues and related resolution/’work around’; and a repository of best practices, for each application. Make arrangements with external stakeholders and internal staff for training and any other items as required. Maintain an understanding of applications to ensure maximum support effectiveness. Assign and maintain user IDs and passwords. Coordinate Help Desk related activities that require communications to the external stakeholders with business areas (within ministry and other government departments). Ensure these communications are relayed to internal staff as well. Participate in related projects as required. Develop and maintain documentation as required. Recording and classifying calls/inquiries in the Help Desk software application. Communicating application errors found during call resolution and testing application when errors are resolved. Coordination of communication to external stakeholders, other Government of Alberta staff and to internal staff. Collection and editing/validating/converting data. Identification of future training needs. Regular status reports of all reported issues. Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr


  • Help Desk Analyst

    5 days ago


    Edmonton, Canada Tri-global Full time

    **INTERMEDIATE HELP DESK ANALYST** **Requisition #**: R24-3203 (JP435) **Location**:Edmonton, AB **Engagement Type**:Contract **Number of Resources required**:2 **Rate (CAD)**: Up to $51 per hour / Commensurate with related experience and market competitiveness **Term**: 8 months (2024-10-21 to 2025-06-30) with 24 month extension available (up to...

  • Help Desk Analyst

    6 days ago


    Edmonton, Canada webnova Full time

    **Job Title: Help Desk Analyst (Intermediate Level)** **Location**: Edmonton, Alberta, Canada **Working Hours**: Monday to Friday, 08:15 - 16:30 Alberta time **Type**: Onsite position **Project Name**: Desktop Resource Enhancement Project **Scope**: **Key Responsibilities**: - Manage inquiries efficiently by utilizing Help Desk software to enter...


  • Edmonton, Canada CSN Collision Centre - Phil's Full time

    **Key responsibilities**: - Maintains ownership of all incidents throughout their life cycle by monitoring and coordinating to ensure timely and effective resolution, with a goal of the customers’ satisfaction - Is the first point of contact for communications between the business and Technology (including third party suppliers) - Assist with the creation...


  • Edmonton, Canada WCB Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta Job Title: eBusiness Help Desk Analyst I (Co-op Positions) Job Type: Student Intern/Co-op Student (Fixed Term) / Full time Job Location: Edmonton,...


  • Edmonton, Canada NR Consulting Full time

    A leading recruitment agency is hiring an Intermediate Help Desk Analyst to work on IT support in Edmonton. This contract position requires troubleshooting technical issues, responding to user inquiries, and effective communication with stakeholders. Candidates should be comfortable working in a fast-paced environment and have the ability to document...

  • Help Desk Analysts

    6 days ago


    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking two (2) additional Help Desk resources to provide backfill at the Junior / Intermediate level to allow additional staff to focus on service development and improvement initiatives. This role is fully onsite in Edmonton, Alberta. Work must be done from within Alberta, due to network and data security issues. Must be...

  • Help Desk Technician

    2 weeks ago


    Edmonton, Canada Nu-Dawn IT Solutions Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Computer hardware or software retailer/wholesaler - Help desk - Telecommunications industry - Internet Service Provider (ISP) **Tasks**: -...


  • Edmonton, Canada Servus Credit Union Full time

    **Posting Closes**:April 29, 2025 **Employment Status: Full-time, Temporary (until August 29, 2025)** Servus is growing! We are looking for a **Service Desk Analyst (Summer Student)** in our **Data & Infrastructure Department.** Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping...


  • Edmonton, Canada Universal Rail Systems Inc Full time

    **WHO WE ARE**: At Universal Rail Systems our work is getting and keeping Canada’s railway operators in motion - safely and sustainably! We work coast-to-coast, in every railway sector, and on any size project. Our commitment is service excellence and offering our clients exceptional value. Within our team, we call this Doing It Right! **MAIN PURPOSE OF...

  • Global Service Desk

    2 weeks ago


    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...