Patient Care Manager

**Company Description**
Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

The Patient Care Manager (PCM), is responsible for providing and communicating strategic leadership and managing the day-to-day operations of the Child & Adolescent Psychiatric Inpatient Unit, Child & Adolescent Outpatient Services and Eating disorders Program for clinical and resource management. The PCM communicates and embodies the mission, vision, values of Halton Healthcare. Responsibilities encompass quality patient care, initiatives to improve care provided, promotes collaborative teamwork, patient satisfaction, professional and skill development of staff and other quality improvement initiatives aimed at delivering exemplary patient experiences.

The PCM will ensure the safe and effective delivery of mental health services to patients admitted to the inpatient unit, Child & Adolescent Outpatient and Eating Disorders Program. This role involves managing a multidisciplinary team of approximately 66.5 full-time equivalent staff and works in collaboration with the Medical Director and 6 affiliated psychiatrists and 2 Pediatricians.

Leadership: Provide strategic direction and operational planning for the Child & Adolescent Inpatient unit, Child & Adolescent Outpatient Services and Eating Disorders Program, aligning service delivery with organizational goals and community needs.

Financial Oversight: Manage a budget of approximately $8M, ensuring effective financial planning and resource allocation in accordance with organizational priorities.

Quality Improvement: Lead initiatives to enhance quality of care and patient outcomes, integrating evidence-based practices and industry standards into service delivery models.

Collaborative Engagement: Collaborate with physician leaders, stakeholders, and community partners to identify clinical priorities and improve service delivery through patient and family-centered approaches.

Partnership Development: Foster collaborative relationships with community partners to support integrated care.

Leadership in Transformation: Lead efforts to transform the community hospital experience, setting client-centric goals and fostering a culture of continuous improvement within the Mental Health Program.

This position reports to the Director, Mental Health and Addictions and contributes to the overarching strategic objectives of Halton Healthcare in delivering exceptional mental health and addictions care to the communities of Halton and Mississauga.
**Qualifications**
- Master's Degree in Healthcare Administration, Social Work, Nursing or equivalent
- Current registration with the College of Nurses of Ontario, other Health Regulatory Professional College preferred
- Minimum of 5 years of clinical and administrative experience in a leadership position in an acute care setting
- Experience in Mental Health sector preferred
- Demonstrated ability to think and plan strategically
- Demonstrated interpersonal skills and ability to work effectively with others and to form productive partnerships
- Demonstrated ability to achieve goals and objectives within specified time frames
- Excellent conflict resolution and relationship building skills
- Excellent communication (verbal and written) and presentation skills
- Excellent business management, program planning, human resources management, analytical and budgeting skills
- Ability to work effectively in a dynamic, fast-paced environment and to effectively manage change
- Demonstrated decision-maker, problem solver, negotiator, and consensus builder
- Excellent organizational and prioritization skills and ability
- Demonstrated process management skills
- Demonstrated ability to mentor others
- Demonstrated commitment to personal development

**Salary**: $56.369 to $70.462 per hour

**Date Refreshed**: January 28, 2025

**Internal Application Deadline**: February 4, 2025

**REF1655S**

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, moti