Patient Care Coordinator

6 days ago

Oakville, Canada Triangle Physiotherapy Oakville Full time

We are looking for an exceptional Patient Care Coordinator who can work out of our clinic, located in Oakville

We are looking for a mature individual that aims to not just meet our patient's expectations at our clinic, but to exceed them Our clinic culture is one that encourages learning, collaboration & fun & is diverse & inclusive.

**Requirements**:
~Experience working in a very busy medical set-up or busy customer service environment - experience in a Physiotherapy clinic, Chiropractic clinic or dental clinic would be preferred.
~Able to provide highest quality customer service to our patients.
~Well-groomed & presentable personality.
~Extremely self-motivated.
~Excellent phone manners & outstanding people skills.
~Responsible, well organized and able to work under pressure as well as multi-task.
~Proficient on the computer.
~Able to handle and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies.
~Medical office assistant diploma, degree or related medical office or customer service experience preferred.
~Positive attitude toward performance Improvement and quality management initiatives

**Duties include (not limited to)**:
~Checking in and checking out patients
~Booking appointments over the phone and in-clinic
~Laundry and basic housekeeping
~Disinfecting as per COVID-19 protocols
~Billing to third party providers, WSIB & Auto Insurance
~Accounts receivable & collections
~Keeping track of all approvals and denials of treatment plans submitted for clients.
~Tracking patient benefit coverage.
~Working to ensure an overall excellent customer experience for the patient.

The main role of this position is keeping the appointment book efficiently full & increasing the productivity of the practice while maintaining a high level of customer service.

**Job Types**: Full-time, Part-time

Part-time hours: 20-25 per week

**Salary**: $16.50-$18.00 per hour

Schedule:

- Evening shift
- Weekend availability

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: $16.50-$18.00 per hour

**Benefits**:

- Company events
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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