Patient Care Manager, Central Intake

**Company Description**
Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

The Mississauga Halton Central Intake Program plays a pivotal role in advancing and streamlining access to a range of specialized healthcare services across the Mississauga & Halton and greater OH Central regions. As part of this program, you will be involved in overseeing centralized intake, screening, and waitlist support across several key pathways, ensuring that patients are efficiently connected to the appropriate care providers based on their specific needs. The pathways within the program that this role would be responsible for include:
a) **One-LINK**: This pathway provides centralized intake and screening for all LHIN-funded addictions and mental health service providers across Mississauga and Halton. One-LINK serves as a crucial entry point for individuals seeking support for mental health and addiction concerns, ensuring they are connected to a wide range of community-based resources.

b) **Diabetes & Diabetic Foot Care**: This pathway focuses on providing comprehensive support for individuals living with diabetes. Responsibilities include intake, clinical triage to assess patient needs, and coordinating care plans and resource matching to connect patients with appropriate services and providers, ensuring seamless access to diabetes management and specialized foot care to prevent and manage complications.

c) **Self-Management**: This pathway empowers individuals to take charge of their chronic conditions through education and support. It involves promoting self-management strategies for patients, offering resources that help individuals manage their health through lifestyle changes and chronic disease management.

As part of the team, you will contribute to improving access to these essential services, reducing wait times, and ensuring a seamless connection between patients and the appropriate resources. This is an exciting opportunity to be involved in a key initiative that impacts the healthcare experience across the Mississauga and Halton regions.

**Key Responsibilities**:

- ** Leadership**: Provide management direction and operational planning for the program(s), aligning service delivery with organizational goals and community/partner needs.
- ** Financial Oversight**: Manage the program operating budget ensuring effective financial planning and resource allocation in accordance with organizational priorities.
- ** Quality Improvement**: Ensure program alignment with the Quintuple Aim by streamlining service navigation to improve population health, enhance patient experience, reduce costs, support care teams, and advance health equity. Lead initiatives to enhance quality of care and patient outcomes, integrating evidence-based practices and industry standards into service delivery models.
- ** Collaborative Engagement**: Collaborate with key stakeholders and community partners to identify clinical priorities and improve service delivery through patient and family-centered approaches
- ** Partnership Development**: Foster collaborative relationships with community partners to support integrated care
- ** Leadership in Transformation**: Lead efforts to transform the coordinated access and central intake experience, setting client-centric goals and fostering a culture of continuous improvement within the program. This includes optimizing referral processes, enhancing service navigation, and ensuring timely and equitable access to health services

**Qualifications**
Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.
- Master’s degree in healthcare administration, Social Work, Nursing, or equivalent preferred
- Current registration with the College of Nurses of Ontario or other Health Regulatory Professional College mandatory
- Minimum of 5 years of clinical and administrative experience in a leadership position in healthcare and systems planning
- Demonstrated ability to