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Patient Care Coordinator

2 weeks ago

Oakville, Canada GraceMed Full time

**Patient Partnerships, One Coordinator at a Time: Join Our Team IHH Oakville **is looking for a **Patient Care Coordinator** to join our team**The Institute for Hormonal Health (IHH)** is the leading integrative medical clinic in Canada specializing in the treatment of health issues that are hormonal in origin. The Institute utilizes state-of-the-art technology and an unparalleled team of medical professionals to provide the highest level of care. To achieve optimal hormonal health, we look at the whole health of the patient and treat the cause rather than just the symptoms. IHH uses a proprietary model of collaboration between Medical Doctors and Naturopathic Doctors to provide an integrative and holistic approach to balancing hormones.**Why Join Our Team**:

- **_
Rewards that grow:_** Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
- **_ Strength in harmony_**_:_ Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
- **_ Learn from the best:_** Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

**What you’ll do**:

- Oversee the patient/customer support processes and organize them to enhance their satisfaction
- Demonstrate luxury service and next-level patient care
- Maintain patient security and confidentiality
- Manage patient information and ensure data is accurate and complete in the system
- Manage physicians’ schedules to maximize booking efforts
- Educate patients and potential patients of clinic value and offered services
- Organization and collection of patient forms prior to consultations/treatments
- Work collaboratively with Physicians to provide educational consultations using superior patient care and attention to patient needs. Qualify patients, ensure enough time is spent with patients, all patient questions are answered and diligent follow up is completed for each consultation
- Assist with inventory management when needed
- Assist with front desk during vacation/time off
- Other duties as assigned

**What you will bring along**:

- 3-5 years of experience in a similar position
- Strong time-management and people skills, flexibility and multitasking ability
- Proficient computer skills and ability to learn technology quickly
- Engaging personality and optimistic outlook
- Ability to handle confidential information
- Excellent written and verbal communication skills and professional phone manner
- Excellent organizational skills
- Customer service oriented
- Empathic, compassionate demeanor
- Previous experience working in a private medical, dental or optometry practice is preferred.
- Open and honest communication and strong relationship
- building skills
- Dedication to maintaining confidentiality of all patient records