Service Dispatcher Coordinator

We are currently searching for a **Senior Service Dispatcher Coordinator** with Industrial/Commercial management experience. If you want to work in a fun environment with sharp teammates who embrace our core values, in a culture of mutual respect and continuous training and development, we look forward to hearing from you.

**WE OFFER YOU**
- Full Time - Permanent Work
- Excellent Culture
- Continuous Training and Development
- Long Fulfilling Career
- Flexible and Creative Schedule

Patrick Sprack Limited (PSL) was formed in 2006 as a Preventative Maintenance Oriented HVAC company. Since this time, we have become a reputable and leading Northern Ontario HVAC-R contractor to the mines, industrial sites as well as commercial properties.

PSL provides a variety of heating, ventilation, air-conditioning, petroleum, propane, and refrigeration services ranging from planned maintenance (both preventative and full coverage), inspections and diagnostic services as well as repairs, retrofits, and new installations for commercial and industrial mechanical systems.

**Overview**:
Coordinate the service department, from scheduling to customer service to administration and everything in between. Be the main point of contact for the coordination of resources, liaison for the customers/employees/managers, organize the scheduling of the department.

**Key Responsibilities**
- **Schedule and coordinate technician appointments**, optimizing routes and availability.
- **Organize and manage preventive maintenance (PM) work** for multiple customers, ensuring all assigned lists are completed.
- **Follow up with customers** to schedule additional required work and maintain service continuity.
- **Follow up on recommendations** and assist customers with planning upcoming work.
- **Handle and resolve customer complaints** when possible, escalating issues as needed.
- **Coordinate with the purchasing team** to confirm required parts and material availability.
- **Collaborate with the sales team** to organize jobs, including creating work orders, reviewing quotes for completeness, and sourcing/creating the necessary checklists or inspections.
- **Work with the estimator** to organize and prepare upcoming jobs.
- **Liaise with managers** regarding issues, concerns, job status, and any business matters related to PSL.
- **Coordinate with administration** on payroll, invoicing, and provide support where possible.
- **Work with Human Resources** regarding employee concerns, onboarding documents (indocs), and certification tracking.
- **Support technicians with work orders**, including organizing job details, coordinating logistics, and ensuring all required information and materials are prepared.
- **Create documents as needed**, such as checklists, reports, forms, or support materials required for job execution or internal processes.
- **Generate work orders as required**, ensuring accuracy, completeness, and proper entry into the system for scheduling, tracking, and billing purposes.

**Qualifications & Experience**:

- **HVAC/R industry knowledge**, including terminology, system components, service processes, and general industry practices.
- **Understanding of accepted quotes**, including the ability to convert approved quotes into pending jobs and ensure proper setup for workflow progression.
- **Awareness of construction jobs and plans in progress**, maintaining visibility on timelines, scope, dependencies, and coordination requirements.
- **Identification and tracking of equipment and transportation deficiencies or malfunctions**, ensuring issues are documented, communicated, and addressed promptly.

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Work Location: In person

Pay: $25.00-$30.00 per hour

Work Location: In person