System Administrator

**PURPOSE**

The Systems Administrator’s role is to act as the primary source of expertise for resolution of complex support issues related to the desktop computing environment and mobile/cellular end-points throughout the organization. This may include analysis, planning, installation, diagnosis, repair, maintenance and upgrade of PC hardware, related equipment and cellular devices to ensure optimal performance. The incumbent must troubleshoot problem areas in a timely and accurate fashion and provide direct end-user assistance where required. The System Administrator will also work in the MS Azure cloud space working with the Technology Services Team and performing some Server Administration Tasks

**DUTIES AND RESPONSIBILITIES**
- **Strategy and Planning**
Assists in the development of long-term strategies and conducts capacity planning to ensure that future desktop hardware and mobile device requirements are met proactively and effectively.
- **Acquisition and Deployment**
Conducts research on desktop computing products and mobile devices in support of PC procurement and development efforts. Evaluates and recommends products for purchase. Writes technical specifications for purchase of PCs, other desktop hardware and related products, as well as mobile and cellular devices.
- **Technical Support**
Responds to incoming requests regarding complex desktop and mobile device problems as escalated from the Help Desk. Performs analysis, diagnosis, and resolution of complex desktop problems for end users; recommends and implements corrective solutions. When necessary, liaises with third-party support and equipment vendors.
- **End-user Installation and Maintenance**
Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and mobile devices along with related software in order to deliver required service levels. Assesses the need for and implements performance upgrades to PCs and mobile devices as required. Manage Mobile Device Management (MDM) platforms including Microsoft Intune. Operating Systems imaging for windows and iOS devices. Deployment and management of video conferencing units.
- **Desktop and Mobile Operation Performance and Reporting**
Prepares tests and implements software solutions for monitoring desktop performance and provides performance statistics and reports. Assists in the preparation, maintenance and execution of procedures for logging, reporting, and statistically monitoring desktop and mobile device operations. Accurately documents instances of desktop and mobile equipment failure and repair. Collaborates with the Server Systems and Network Systems Administrators to ensure efficient operation of the company’s desktop computing environment and distributed mobile/cellular infrastructure.
- **Mobile Data Plans Management**

Responsible to enforce and educate the mobile users with data consumption, including creating the Mobile IT acceptable policies. Manager, I&O will be accountable for the overall implementation.
- **Backup Network Assistant**

Acts as a backup to in house Network Admin in carrying out day to day activities and liaison with vendors in trouble shooting issues when needed. Assist in operation and maintenance of key network gear including Palo Alto firewalls and CISCO gear under the guidance and supervision of Network Admin.

Any other job-related duties and/or projects that may be assigned.

**Minimum Requirements**

**Skills, Knowledge, Experience and Education**
- University degree or College diploma in the field of computer science, engineering or a related discipline, or 8 years equivalent work experience.
- 2 to 3 years of experience with Managing endpoints with Microsoft Intune and related certification
- 3 to 4 years of experience with Cloud technologies related to managing endpoints
- 1 to 2 years of experience in managing network gear under supervision
- CCNA Certification
- 2 to 3 years of managing Windows 10 and familiarity with Microsoft Auto Pilot
- 2 to 3 years of experience with Office 365 platforms particularly TEAMS
- A minimum of 6 years of relevant experience.
- A minimum of 3 years experience supporting hardware and/or mobile devices.
- Excellent technical knowledge of PC and desktop hardware and cellular mobile devices.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience
- Excellent technical knowledge of current protocols, operating systems and standards.

**Core Competencies**
- Proficiency in conducting research into PC issues and products as required.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Clear understanding of the organization’s goals and objectives.
- Outstanding analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and self-directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collab