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Regional Manager

2 weeks ago

North York, Canada Del Management Solutions Inc Full time

DMS is one of Canada's premiere real estate services companies managing a wide range of property types and providing tenants and landlords with superior service and outstanding value. DMS was ranked Canada’s largest Residential Property Manager by RBH Magazine in June 2019. We are currently servicing over 100 different clients, over 20,000 units, 22 million SF, and 91,000 acres of land with over 300 staff from our three operating companies.

As the Director - Multi-Residential Property Management Portfolio, you will be part of a company that is Canada’s largest Residential Property Manager - how great is that? You will arrive in a period of continued unprecedented growth and will lead a large, dynamic, and avid team of property managers, property administrators, and operation staff who manage and tend to a large multi-residential portfolio. We need you to take the portfolio to the next level, are you up for a challenge?

As a member of the senior property management team, the key responsibilities of the Director of Property Management - Multi-Residential include but are not limited to:
Human Resources Management
- Demonstrates a strong work ethic with the understanding that site staff follow your lead
- Provides leadership and oversight of full staffing complement including site staff at managed properties, with adherence to DMS core competencies, industry standards, and legislative requirements
- Initiates and manages the hiring process, performs evaluation, discipline, and management of all client staff in assigned portfolio
- Identifies training needs and ensures that all managed staff receive appropriate training/support to achieve and maintain core competencies in their defined role(s)
- Facilitates and schedules monthly staff meetings with client staff
- Coordinates pay adjustments for DMS client staff including annual increases, merit, and seasonal bonuses. Ensures DMS client-approved HR policies and timelines are met and all adjustments are within the client operating budgets and adhere to specific client approvals processes.

Portfolio Administration
- Successful cost management of operating expenses through effective purchase order processing and contractor management
- Thorough scrutiny of monthly financial statements providing at-hand knowledge of critical/major variances to budget
- Competent drafting and management of annual Operating Budgets and Capital Plans
- Meets DMS expectations and targets for arrears management and marketing/leasing of turnover units working to meet the corporate standard of “back-to-back” rentals.
- Responsible for reconciliation of resident accounts (AR) and associated reporting
- Compiles submits and presents Board Management Reports in line with corporate standards and deliverable timelines
- Effective lease management to mitigate vacancy loss
- Meets all DMS deliverable requirement timelines
- Ensures deliverables are met and identifies/addresses issues proactively that may lead to non-compliance
- Mitigates risk for both DMS and client by ensuring legislative and code requirements are met or exceeded at all times
- Manages resident concerns through effective conflict resolution to the satisfaction of all parties alleviating the potential risk of legal action
- Displays solid understanding of contractual obligations between client and DMS and manages accordingly

Asset Management
- Displays understanding of electrical, mechanical, structural, and life safety systems with the ability to instruct direct reports and staff on preventative maintenance requirements.
- Ensures all properties meet and maintain code requirements (fire certification, MLS Orders, etc.) working to a zero lapse in certification
- Maintains all required documents at the site in an organized fashion and warrants that all staff are educated on where they are stored, to whom they may be released/showed, and under which circumstances
- Presents as reliable source on Fire Code, Ontario Building Code, Ontario Health & Safety Act, WSIB escalating to senior staff where questions arise
- Meets DMS core competencies related to property/building inspection and maintenance standards
- Demonstrates basic contract negotiation skills
- Directs and supervises on-site staff to manage the daily/weekly/monthly maintenance while ensuring impromptu items are addressed in a timely manner
- Proactively identifies potential capital projects and current/future funding sources.

Desired Skills and Experience
- Completion of a 3-year bachelor's degree or a 3-year work related Diploma program is required
- A minimum of 10 years of experience in a senior operations management role is required including direct supervision of Senior Property Management staff.
- Knowledge of codes & regulations, including Fire Code, Building Code, Occupational Health & Safety Act
- Knowledge and understanding of building systems (HVAC, Fire Protection, Mechanical, Electrical)
- Energetic leadership. Enjoys leading by example. Using a