Regional Operations Manager

3 days ago

North York, Canada Hercules Forwarding ULC Full time

We are looking for a **Regional Operations Manager** to join our team. This position will report directly to the Vice President and works closely with Dispatch, Operations & Sales. This position can be based in either Montreal or Toronto.

**Hercules Forwarding** i**s an award-winning asset-based cross border carrier and customs brokerage with Canadian Headquarters in New Westminster, BC and US Headquarters in Vernon, CA. Our team consists of over 500 employees in North America with over 30 terminals across the USA & Canada.**

**Responsibilities**:

- Supervision and Leadership
- Support, manage and develop our 2 terminals located in Toronto & Montreal including linehaul drivers, office staff and company drivers.
- Full P&L responsibilities.
- Provide leadership and guidance using our core values and company promise.
- Set clear performance expectations and goals for operations and support staff.
- Conduct weekly meetings with linehaul dispatchers and support staff to review and discuss the day to day operation and address any operational issues or concerns.
- Travel to both terminals is required
- Collaborate with other departments, such as sales, customer service and to ensure a positive customer experience.

**Operations Management**
- Oversee the day-to-day operations to ensure efficiency and adherence to safety protocols.
- Source, work with, and manage outside hired cartage companies as necessary to sufficiently service our customers.
- Work with terminals to ensure the seamless transition between terminals.
- Maximize equipment and drivers’ utilization.
- Review and approve employee timecards and employee time off requests.
- Collaborate with the dispatch to coordinate the efficient movement of freight to and from the facility.
- Respond to customer service/sales and resolve any issues or concerns related to shipments or deliveries.

**Staff Development**
- Conduct regular performance evaluations and provide feedback and coaching to drivers, dispatchers, and support staff to help them improve their performance and develop their skills.
- Address any performance or disciplinary issues with employees as required.
- Review staffing requirements and hire staff as needed.

**Required Qualifications**:
Knowledge
- Management Experience is required.
- Trucking experience is required, specifically in Linehaul or Long Haul

**Skills**:

- Have excellent communication and interpersonal skills, both verbal and written
- Strong analytical and problem-solving skills
- Excellent telephone manners and a strong customer service attitude.
- Ability to speak French a plus.

**No Phone calls please - please submit resume through indeed. Only qualified contacts will be contacted for interview**

Pay: $100,000.00-$200,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON M9M 2Z1: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Transportation: 3 years (required)

Willingness to travel:

- 50% (required)

Work Location: In person

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