Product Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Sun Life Health is a new business launched to address the needs of Canadians and help them live healthier lives. Lumino is one of the products within this portfolio, it enables Canadians to find healthcare resources and health providers for their health needs. For these providers, Lumino Health is a new way to market their practice and connect with more patients. Lumino is a critical part of Sun Life’s future health ecosystem and a key enabler of patient health navigation. While we’re proud of what we’ve done so far, there’s still a lot we can do and you can be a part of our growing team and expanding health ecosystem. We are a passionate group who likes to take on big challenges in a supportive environment, grounded in our mission to improve healthcare for Canadians. We are in search of an exceptional Product Manager to join the Sun Life Health team, focusing on the challenges of healthcare providers, and guiding a full-stack product team from strategy to shipping products in a customer-first agile environment.

**Role Summary**:
We are seeking a self-motivated, forward thinker that brings the love of technology, hunger for data, knowledge of product fit as well as a desire to create superior client experiences. The Product Manager plays a key role in accelerating Sun Life Health’s growth by supporting the identification and delivery of the product roadmap for our health-care provider search and booking marketplace. Through a strong vision and ability to influence, the Product Manager will work with a variety of stakeholders (IT, Sales, UX, Marketing, Legal) to ensure features and experiences are successfully rolled out.

**What will you do?**
- Contribute to the development of the Sun Life Health product strategy and roadmap by identifying client problems and assessing solution opportunities in the form of features, growth loops and product market fit expansion.
- Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing.
- Manage product design and delivery from end-to-end using a lean/agile MVP (Minimum viable product) based test-and-learn methodology.
- Work hand in hand with the UX design team to create and test amazing user experiences that allow users to accomplish their tasks as effortlessly as possible.
- Work hand in hand with developers within agile development teams to execute against user stories and ship your initiatives.
- Foster relationships with external stakeholders and potential strategic partners (start-ups and established health care innovators) to evolve opportunity analysis and product development. Where required, also support formalizing partnerships with external stakeholders through contract development and related due diligence activities.
- Establish KPIs and product metrics for your initiatives and co-develop the analytics implementation plan.
- Monitor product performance via product analytics, user feedback, and business results and make recommendations for how to improve, adjusting the product roadmap accordingly.
- Be a team player with a strong work ethic and a desire to succeed.

**What do you need to succeed?**
- A passion for product management, health and technology
- 5+ years product development experience including:

- Experience launching products to market
- Experience with revenue generation and good understanding of the financial dynamics of product development
- Experience with market research and analysis - including a strong working knowledge of Excel
- An experienced agile development practitioner whereby using tools such as Jira and Confluence to create user stories and author product documentation is second nature
- Proven leadership and collaboration skills, and demonstrated ability to accomplish your objectives, including:

- Strong interpersonal skills and team spirit
- Solid communication skills (verbal and written) - including developing presentations in PowerPoint
- Effective presenter, with the ability to influence
- Strategic thinker - used to focusing on the big picture with proven ability to roll up your sleeves to get the work done
- Data-driven mindset
- Self-motivated creative solver, flexible, adaptable and quick to turn around results
- Calm under pressure with the ability to manage multiple deadlines and re-prioriti