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Customer Account Representative

3 weeks ago

Concord, Canada ET Transport Full time

At ET Transport, it is our mission to provide customers with reliable transportation solutions custom-tailored to their unique needs. Our Dispatchers and Logistics Coordinators are a key component in ensuring customer satisfaction. ET Transport has two main terminals with warehousing facilities and 2 additional drop-yards.

**_Responsibilities: _**
- Finding availability, covering FTL and LTL shipments for Account Managers. In Bound, Out Bound and Cross Border load booking required.
- Arrange transportation, Dispatch load confirmations to carriers and fleet dispatchers, orchestrate pick-ups and deliveries to meet customer requirements.
- Managing activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Tracking and tracing loads throughout the shipment process. Updating customers on shipment status in a timely manner.
- Continually reviews freight costs, transportation rates, and/or the prices of different equipment to keep costs down where possible
- Updating shipment statuses and closing orders in dispatch software, uploading PODs into orders once a shipment has delivered.
- Working with Accounting Team to ensure customer invoices are billed correctly to the Customer and any billing discrepancies are resolved in a timely manner
- Following SOP procedures when on boarding new partner carriers, the brokerage department will be working with.

**_Qualifications: _**

Must have at least 2 years of dispatching experience
- Knowledge of LTL and FTL Shipment Sizes, type of equipment needed for various types of freight and shipment sizes for over the road shipments.
- Excellent Customer Service and geographical knowledge within North America an asset.
- Knowledge of: LoadLink, Dispatch softwares, HubSpot
- Knowledge of ACE, ACI, CTPAT, PIP, FAST, CSA, HAZMAT
- Fluent in English
- Must be a team player with the ability to work in a fast-paced environment and must also be willing to be independent.
- Strong ability to work well under pressure, meet strict deadlines
- Strong organizational skills and attention to detail.
- Must have good negotiation skills be persuasive and energetic

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)
- Cross Boarder Trucking: 1 year (preferred)
- LoadLink: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location