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Customer Service Representative

2 weeks ago

Concord, Canada Biiibo Inc. Full time

**About Biiibo**

Biiibo is a market leader in the on-demand delivery space for building supplies. Founded by an experienced management team in the construction industry, we are building a top performing team to revolutionize an industry

We're currently looking to hire a driven Customer Service Representative to join our fast-growing team

**_ About the Role_**
As a Customer Service Representative you will work as part of a small, autonomous, agile team to deliver exceptional customer service and impact; built on a modern hybrid cloud platform. We believe in the power of working together, you’ll get to work with your peers, business partners and you’ll have the opportunity to grow and expand your capabilities. Join our team today and magnify your impact influencing the future of construction on a global scale.

**What is Expected**
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Develop a deep expertise in how Biiibo’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Excel at Quality We want to be the best Customer Experience Company out there

**_ Do you have what it takes?_**

Aside from a positive can-do attitude, you'll need:

- You can speak fluent English and have above average technical fluency.
- You have experience in a fast-paced customer service role and resilient in an ever-changing environment. You have effective written communication skills
-including top-notch grammar, spelling, and the ability to write both formally and casually.
- You are a highly-motivated individual that works well in a team environment.
- You are customer centric and you love helping people.
- You have high emotional intelligence and you are great at building relationships. You are very organized
-you can juggle both issue resolution & concise communication.
- You have experience maintaining a high-level of professionalism.

**_ In Return, You Will:_**
- Be part of and grow with our dynamic team
- We'll provide you with the tools you need to develop your career and grow with our company
- Competitive salary with great opportunity for growth
- Work with high performing individuals in a team environment
- Full benefits package
- Monthly team-building outings
- We are culture-driven and our team is a priority
- Join us and become part of our growing team

**_ Equal Opportunity Employer_**

Biiibo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.