Customer Service Representative

2 weeks ago

Concord, Canada VAUGHAN GLASS AND MIRROR Full time

We are expanding and looking for dynamic team members to be a part of this growth and work in our 20,000 square feet location

**Responsibilities**:

- Communication skills like a pleasant demeanor and the ability to work with multiple personalities
- Experience in Glass / Construction industry in Sales and Estimating is an Asset however not a must.
- Learn about the products inside and out to be able to answer any questions from customers.
- Patience to be able to stay calm in an intense environment.
- Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints by providing solutions, often within a time limit, to ensure the customer is satisfied.
- Work with colleagues when necessary to resolve customer complaints.
- Take the extra mile to engage customers

**Requirements and skills**

Proven customer support experience or experience as a Client Service Representative
Excellent communication skills (In-person, Telephone, Written)
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift

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