Customer Service Call Centre Agent
7 days ago
Duties:
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors as needed
- Provide product and service information to customers
- Research required information using available resources
- Follow up with customers as needed
**Requirements**:
- Proven customer support experience or experience as a client service representative
- Excellent communication skills, both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred
- Proficient in Microsoft Office and Google Suite
- Ability to work flexible hours including evenings, weekends, and holidays
**Benefits**:
- Competitive salary based on experience
- Health insurance including medical, dental, and vision coverage
- Paid time off including vacation days, sick days, and holidays
**Salary**: $17.00-$20.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (required)
- Customer service: 1 year (required)
Shift availability:
- Day Shift (required)
Work Location: In person
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