Call Agent

2 weeks ago

Edmonton, Canada iDrive Canada Full time

Job Overview:
We are seeking a dynamic Call Agent to join our team. As a Call Agent, you will engage with customers with outbound calls for new sales opportunities and previous customers.

**Responsibilities**:

- Respond promptly to customer inquiries via phone calls
- Provide accurate information regarding products or services
- Perform data entry tasks accurately and efficiently
- Maintain a high level of professionalism and customer service at all times

**Experience**:

- Proficient in English with excellent written communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with phone etiquette and customer service principles
- Experience in sales or upselling techniques is advantageous
- Strong data entry skills with attention to detail
- Multilingual capabilities are beneficial for engaging diverse customer bases

Join our team as a Call Agent and be part of a dynamic environment where your communication skills and customer service expertise will shine

Pay: From $17.00 per hour

Additional pay:

- Bonus pay

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have a reliable means of travel to work?

**Experience**:

- sales: 1 year (preferred)
- Call center: 1 year (required)
- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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