Call Centre Team Lead — Elevate Customer Experience

3 weeks ago


Edmonton, Canada TransGlobal Service Full time

A leading service organization in Edmonton is seeking a Call Centre Team Lead to coach a team of agents and enhance customer experiences. This role involves managing team performance, addressing escalated customer issues, and collaborating on process improvements. Candidates should possess strong communication skills and flexibility for occasional Saturday shifts. Opportunities for career growth and a supportive work environment are provided.
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