Call Centre Customer Service

2 weeks ago

Edmonton, Canada Trans Global Full time

Is this job for you?:
Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company

**Responsibilities**:

- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
- Follow up with customers to identify and support their needs
- Offer value-added solutions and promote customer loyalty by providing exceptional customer support
- Correspond with retailers and customers verbally and electronically
- Maintain up to date knowledge of new policies, procedures, and products
- Process routine clerical transactions in between calls
- Communication with TGS’ network of professional service providers

Qualifications:

- Bilingual in French and English
- Previous experience in a call centre or customer service environment required
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail
- Superior organizational, and multi-tasking skills
- Strong analytical and decision-making skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision

Why Transglobal:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.

**_

Attach your CV and tell us why you would be a great fit at Trans Global

**_

  • Customer Service Agent

    15 hours ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Customer Service Agent, you will**: - require Collections experience - Provide exceptional customer service...

  • Customer Service Agent

    1 week ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Bilingual Customer Service Associate

    2 weeks ago

    Edmonton, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and...

  • Call Centre Team Lead

    2 weeks ago

    Edmonton, Canada Trans Global Full time

    Is this job for you?: Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group? WELCOME HOME! As a Call Centre Team Lead at Trans Global Service (TGS), you’ll coach and support a team of agents to deliver exceptional customer...

  • Call Centre Team Lead

    4 days ago

    Edmonton, Canada The Brick Full time

    Is this job for you?: Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group? WELCOME HOME! As a Call Centre Team Lead at Trans Global Service (TGS), you’ll coach and support a team of agents to deliver exceptional customer...

  • Customer Service Call Centre Agent

    1 week ago

    Edmonton, Canada MC Dispatch Full time

    Duties: - Manage and resolve customer complaints - Identify and escalate issues to supervisors as needed - Provide product and service information to customers - Research required information using available resources - Follow up with customers as needed **Requirements**: - Proven customer support experience or experience as a client service...

  • Customer Service Specialist

    1 week ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Rob's Albertan/Accent Heating **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists of...

  • Customer Will Call Selector

    2 weeks ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... - Position Summary: - Reporting to the Receiving Supervisor the Customer Will Call is...

  • Customer Service Specialist

    1 week ago

    Edmonton, Canada Service Experts Canada Full time

    Overview Customer Service Specialist Reports To: General Manager and/or Office Manager Status: Full-time, Regular Category: Customer Service Location Name: McKinley Heating Location Address: Edmonton, AB Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...

  • Telephone Operator

    1 week ago

    Edmonton, Canada Select Call Centre Edmonton Full time

    _Telephone Operator_ This position is for 2 full time customer service agents. Hours of work may vary and shift work is required. The initial 3 week training period will require you to work between 7am-3pm Monday-Friday. This is a call centre position where you will provide excellent over-the-phone caller experiences. Providing a first-class caller...