Customer Service Specialist

**McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.**

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

Customer Service Specialist provide courteous, quality service to retail pharmacies located throughout Ontario. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns.

**Qualifications**

**Position Requirements**
- A minimum of two(2) year of customer service call center experience is a definite asset
- High level of phone confidence & professionalism in all modes of communication with internal or external customers
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- Analytical and problem solving skills assuming responsibility and taking ownership until resolution achieved
- Organizational/prioritization skills to be able to work in a multitasking environment
- Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met
- Learning style that can adapt quickly to meet the needs of the business
- Commitment to achieve high levels of service excellence and ability to work independently or within a team
- Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing
- Experience with Word, Excel, Salesforce CRM and IBM’s AS/400 is an asset along with keyboarding skills
- Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.
- Bilingual French/English applicants will be given preference

**Additional Information**
- Customer Service Operational Hours are: Sunday 12:00 - 8:00 pm; Monday to Friday 8:30 am - 7:00 pm, occasional or weekend rotation may be required. Friday off when working on Sunday.
- Full-Time position with rotational start times within our hours of operation.
- Pharmaceutical background is not required.
- The person chosen will be able to work from home, however needs to be located close to Mississauga, ON for occasional meetings at the office.

Career Level - IC Business Support - B3

McKesson touche la vie des patients en œuvrant dans pratiquement tous les secteurs des soins de santé dans le but d’améliorer la santé en général. Chez McKesson Canada, nous créons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de 35 000 produits à partir de 12 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada. Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution. Nous avons automatisé 2 500 pharmacies de détail et distribuons annuellement plus de 100 millions de doses de médicaments grâce à nos solutions d'automatisation. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et l'intégrité des soins de santé pour le bénéfice de tous.

À McKesson, vous participerez à la création de produits et de solutions qui contribuent à la réalisation de la mission de l’entreprise, soit améliorer la qualité de vie et faire progresser les soins de santé. Travailler ici représente une occasion d’édifier une industrie qui est vitale pour nous tous.

**Résumé du poste**

Les spécialistes du service à la clientèle fournissent un service courtois et de qualité aux pharmacies de détail situées partout en Ontario. En tant que spécialiste du service à la clientèle, vous êtes le premier point de contact et jouez un rôle essentiel pour que nos clients aient une expérience positive de McKesson Canada. Vous serez responsable d’établir des rapports et d’aider les clients avec leurs commandes de produits, de répondre aux questions et de fournir un