Admissions Officer

4 days ago

London, Canada Western University Full time

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 Please note, this is a wholly grant funded, 5 month temporary full time contract opportunity. **Secondments are Welcome**: Click here for more details on secondment opportunities. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond. **Responsibilities**: **Qualifications**: **Education**: - Undergraduate degree, preferably from Western University **Experience**: - 3 years’ progressive customer service and administrative experience in a post-secondary environment - Experience in student recruitment, admissions, or counseling services - Previous experience working with PeopleSoft or comparable Higher Education database, Salesforce CRM or comparable CRM and document imaging software would be an asset Knowledge, Skills & Abilities: - Exceptional organizational skills, including managing multiple competing priorities and the ability to adapt quickly to emerging priorities - Ability to work well under pressure in a fast-paced environment with frequent interruptions - Demonstrated ability to understand and communicate complex written or oral ideas and understand customer needs and expectations while providing excellent customer service - Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner - Judgment, analytical and problem-solving skills with a consultative and collaborative approach to address issues and opportunities within established guidelines - Strong record of teamwork with the motivation and ability to work independently with little supervision - Ability to process information with high levels of accuracy - Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions - A working knowledge of secondary and post-secondary education systems throughout Canada and internationally is an asset - Intermediate computer skills in Microsoft Office - Flexibility to work outside of regular business hours and travel on occasion **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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