Box Office Attendant

1 day ago

London, Ontario, Canada Oak View Group Full time $21,120 - $35,120 per year

Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary
Undersupervision of Box Office Manager and Box Office Supervisor, the
Box Office Attendant
position is responsible for ticket sales and customer service for all ticketed events at Canada Life Place.

This role pays an hourly rate of $17.20 CAD

Benefits for Part-Time roles: Pension matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
About The Venue
Canada Life Place
, which opened in October 2002, features a seating capacity of 9,090 for hockey and ice events and accommodates over 10,000 guests for concerts, family shows, and other major events. As a prominent landmark and hub of civic pride, it plays a vital role in fostering community engagement, cultural vibrancy, and public accessibility.

Renowned for its industry-leading standards and commitment to excellence, Canada Life Place is a premier destination for fans, artists, and athletes alike.

Responsibilities

  • Know and understand the operations of the Ticketmaster ticketing system
  • Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
  • Know and understand seating charts and configurations of Canada Life Place
  • Perform transactions for all events on the ticketing system with efficiency and accuracy
  • Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
  • Communicate and satisfy patrons with world class customer service
  • Operate phone and address call in patrons' requests for information
  • Reconcile all monies received from ticket sales
  • Maintain confidentiality Additional duties may be assigned by Box Office Manager or Box Office Supervisor

Qualifications

  • Ability to multitask in a fast‐paced environment
  • Familiarity with Windows based computers
  • Possess excellent customer service skills
  • Experience working with the public and cash
  • Ability to work independently and as a productive member of a team
  • Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
  • Must be able to work in a loud noise environment
  • Strong verbal communication skills in the English language (French is a plus)
  • Proven ability to work well with all levels of management
  • Strong analytical and problem‐solving skills
  • 1-2 years experience in a customer service setting

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people
, improves our
service
, and raises our
excellence
. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

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