Collections Representative

2 weeks ago

Toronto, Canada GM Financial Full time

Overview:
**Why GM Financial?**

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. We are looking for people who want to embark on a career journey where you are satisfied at work, and you are using your skills to create a positive impact.

Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. At GM Financial, our collections team partners with customers to customize a payment plan through an engaging and unique service experience.

**Responsibilities**:
**What You’ll Be Doing**:

- Make outbound and take inbound calls to collect on past-due customer accounts.
- Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience.
- Strive to outperform expectations with a positive and fun attitude in a team environment.
- Ensure actions follow company policies and laws.
- Maximize productive time by utilizing effective time management skills.
- Contribute towards strong performance and cultivate a positive culture.
- Engage in continuous learning opportunities.

Qualifications:
**Experience**
- 0-2 years previous experience in collections or finance; experience performing general office duties preferred.
- High School Diploma or equivalent required.
- Service customers in English and French, this a bilingual position.
- Previous experience in collections or finance; considered an asset.

**What We Offer**:

- Annual Bonus Opportunities
- Excellent Health, Vision, and Dental Benefits
- Company Match program for RRSP contributions
- Hybrid work schedule: ability to work a portion of your week from home
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Bi-lingual Pay Differential (French)
- Dynamic relationships between teams and leadership
- Casual Dress Code
- Quarterly Volunteer Opportunities

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