Resolution Specialist--Bilingual, Collections

We are hiring a Resolution Specialist--Bilingual, Collections

Reporting To:

Manager, Collections

Full-Time/Part- Time:

Full-time

Salary Range:

$42,471 - $63,707

Posting Date:

January 5, 2026

Closing Date:

January 19, 2026

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:
Office Location:     

6
Toronto
Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
*Eligibility for benefits is dependent on the terms of employment

The Opportunity 
 
Reporting to the Manager, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.     

How you will contribute:

Investigation of delinquent accounts in assigned portfolio
Collection/administration of portfolio
Minimize exposure to monetary losses or damage to investors and corporate image
Assist clients in budgeting and planning to correct existing and avoid future delinquency
Assessment and collection of fees
Review bankruptcy and consumer proposals and filing proof of claim when required
Collection of common expenses, strata liens, tax and utility arrears
Set up of arrears settlement payments
Process new PAC information
Provide credit ratings and mortgage verifications
Collection of deficiency balances on discharged mortgages
Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The experience you need:

Strong communication and interpersonal skills
Excellent analytical and problem-solving skills
Team player who also works well independently
Able to meet deadlines
Competency in MS Office; capacity to learn new technologies/systems
Shift work will be required
Bilingualism (French, English) required – interactions with English -speaking customers or partners

Working Environment and Physical Demands Analysis:

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Hybrid working environment
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The team you'll join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
   
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
 
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
 
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.
 
#FNLOON
 

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