Service Coordinator

2 weeks ago

Toronto, Canada API ALARM INC. Full time

a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast.

We are currently recruiting for our Service Team.

**DUTIES AND RESPONSIBILITIES**
- Create schedules for the technicians in Sedona and delegate tasks to the field to ensure proper workflow.
- Coordinate the day-to-day activities of assigned Business Development Managers.
- Assist the National clientele with their day-to-day service requirements, i.e. placing systems on/off test, providing various alarm activity reports, etc.
- Issuance of Purchase Orders for equipment and accessories for the various jobs/projects.
- Place orders for equipment required for the various projects. - Monitor job/project progress, technician performance and identifying areas of improvement.
- Ensure tasks and projects are attended to and completed in keeping with the expectations of the clients, within the work scope and time constraints of the project timetable.
- Ensure projects/jobs are invoiced after completion.
- Ensure team members meet the deadlines of key projects and tasks.
- Assess the progress of the various projects and providing performance reviews to the senior managers.
- Coordinate day-to-day tasks with API and subcontractor technicians.
- Address operation related concerns/issues identified by team members.
- Remotely troubleshoot SIMS/Alarm System issues when required.
- Other duties as assigned.

**Requirements**:

- At least 2 years Experience with dispatch, scheduling, and scheduling software.
- Knowledge of GPS and geography.
- Strong MS Office skills (Word, Excel and Outlook)
- Exceptional organizational skills coupled with excellent interpersonal, verbal and written communication skills.
- Ability to work unsupervised

**Benefits**
- Dental care
- Extended health care
- Paid time off
- Vision care

**Schedule**
- Monday to Friday
- 8:30am to 5:00pm

**Location**
- North York - Head office

**_
This is an in-office position, there is no flexibility to work from home._

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