Passport Coordinator

**Program**:

- Passport Program

**Contract**:

- Temporary, full-time; 35 hours per week; 1-year contract

**Location**:

- 128A Sterling Rd and from a safe home-based office as required.
**Salary**:

- $53,728 - $66,152 Grade 7 BU
**Application Deadline**:

- September 26, 2025, at 5:00 pm

**File Number**:

- PASS #38-25 - with cover letter and resume

**E-Mail**:
**Mail**:

- HR, 355 Church Street, Toronto ON M5B 0B2

**Web**:

- familyservicetoronto.org

**Grow with us**
- Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.
- We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas - community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.
- We’re proud of our people and culture We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

**The Opportunity**
- The Passport Program is funded by the Ministry of Community and Social Services to provide opportunities for community participation and respite supports for adults with developmental disabilities. Under the direction of the Manager, Passport and Program, the Passport Coordinator is responsible for providing education about the Passport Program; information about and links to services and supports; and to support a caseload of clients to use their Passport funds effectively. To accomplish these responsibilities, the Coordinator will work positively and proactively with clients and their families/supporters.

**Ready to make that move? Here’s what’s in it for you**:

- Learn from a diverse, highly skilled team
- Thrive in trust-based culture and have fun, working with an amazing, diverse group of driven, talented people.
- Be part of a workplace incorporating trauma informed care into all aspects of service delivery, building on the principles of knowledge-building and resiliency.
- Contribute to system level advocacy.
- Get on-the-job training and development.
- Make a significant impact on our clients and community.

**Responsibilities**
- Receives information from Developmental Services Ontario (DSO) regarding eligible clients and uses the Passport mapping process to determine the amount of funding that a client will receive if funding is available
- Supports the prioritization process for individuals who are waiting for Passport funding
- Manages a caseload of Passport clients as assigned by the manager
- Ensures that services are accessible, responsive and respectful of clients’ values and needs
- Communicates with clients and their families if applicable to provide support in using Passport funds to meet client goals
- Reviews client files as required with the manager to ensure consistent scoring among Passport Coordinators
- Communicates with new clients in person or on the phone to educate them about the program, to review funding options and guidelines, to provide information about other services and supports and well as to ask the client to sign required forms
- Monitors client budgets and ensures that clients use funds within the Passport guidelines
- Ensures that client information in the database is current and accurate
- Provides ongoing education and information to clients and families about funding as required
- Ensures that clients and families have access to information regarding all available options for use of funding
- Assists clients by using knowledge of developmental services in Toronto and understanding of community inclusion to access the supports and services they require to achieve their goals
- Strengthens the capacities of clients, families and communities to value and support individuals with disabilities by respecting their strengths, competencies, expertise, resilience and capacities as well as by fostering their inclusion, self-development and participation within communities
- Ensures that client files are current and completed as per agency policies and procedures
- Educates other agencies in the sector about the Passport Program

**Qualifications**
- A post-secondary degree in social work or a diploma as a social service worker or an equivalent combination of education and experience over a minimum three-year period (foreign credentials and relevant experience will be considered)
- Minimum of three years of experience in the social services field
- Sound professional judgeme