Operations Coordinator

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Reporting to the Senior Manager, OCC, and Planning, the **Operations Coordinator** is responsible for overseeing day-of operations and crew scheduling. This position requires a highly energetic, forward-thinking, and organized individual who can work effectively in a high-stress, deadline-driven, and ever-changing work environment.

The Operations Coordinator will be based out of Edmonton, Alberta. (YEG)

**Primary Job Functions**:
The duties of the **Operations Coordinator **include:

- Supporting the Duty Officer during all operations
- Monitoring day-of operations flights and communicating delays, or any other changes to airport operations, dispatch, and maintenance, as applicable
- Answering, directing, resolving inbound crew or ground operations calls into the Operations Centre
- Ensuring all APIS and/or GENDEC transmissions are completed, as required
- Coordinating in-flight services (catering) changes on a per flight basis
- Investigating and following up with stations, and flight crews to ensure accurate coding of delays for all flights
- Assisting with coordinating and building ad hoc charter flights (ground handling, airport PPRs, etc.)
- Ensuring Daily, Weekly and Monthly Operation Coordinator checklists are completed
- Reviewing all Captain reports for issues and comments and ensuring the OTP delays are being properly recorded
- Ensuring that the operational software is updated with accurate aircraft tails and times and that changes are communicated and actioned by other departments
- Completing reports as required and assigned
- Performing other duties and assignments, as required.

**Knowledge, Skills & Abilities**:

- High school or GED equivalent.
- Clear criminal record check.
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is essential.
- Ability to maintain composure under pressure.
- Demonstrated ability to work effectively in a high-stress, deadline driven, ever-changing work environment while prioritizing tasks and assignments.
- Ability to handle multiple tasks and maintain organized workflow.
- Strong communications skills and the ability to build effective working relationships with a variety of stakeholders.
- Demonstrated analytical and problem solving skills.
- Make effective** **decision**s** regarding scheduling and customer requirements for charters and other flights.
- Previous Airline Operations Centre or Airport Operations experience is an asset.

**Other Requirements**:

- Must be contactable on a 24 hour basis, including days, nights, weekends, and holidays. Must be very flexible and willing to prioritize Flair work schedule.
- Excellent punctuality and attendance is required.

**_
Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program._**

**How to Apply**:
We look forward to meeting you at Flair Airlines