General Manager

1 week ago

Whistler, Canada Toptable Group Full time

Description

Toptable Restaurant Group’s new café in Whistler is your all-day cafe with everything you need throughout the day to dine in or take away. We will open early in the morning with fresh baked goods, an exceptional coffee and tea program and breakfast sandwiches. Throughout the afternoon and evening, we offer made-to-order salads & sandwiches, slow-roasted rotisserie chicken, seasonal sides, exceptional pastries and baked goods, and a curated selection of provisions to bring restaurant quality meals to your home in addition to beer and wine to toast the day.

**Who you are**: The General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and thoughtful service. The General Manager must possess strong leadership and communication skills, a passion for hospitality, building strong performing teams, and delivering hospitality to all.

**What you’ll do**:

- Lead all team members in delivering consistent, memorable moments of hospitality for our guests
- Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and build a devoted base of regulars
- Consistently offers positive and constructive feedback to build a strong performing team dedicated to hospitality, and achievement of business goals
- Fosters a close partnership with the kitchen management team, ensuring alignment on business goals and initiatives
- Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
- Consistently looks for internal and external opportunities to build our growing team
- Working closely with all stakeholders to build strong awareness in the local market
- Balance daily operational responsibilities with short and long term business goals
- Builds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
- Ensure all fixed assets are in good working condition, oversee preventative maintenance of assets
- Builds trusting relationships with other company leaders to foster communication, collaboration, support, and sharing of best practices

**We offer**:

- Competitive salary with bonus potential
- Vacation to support you with an active life outside of work
- Full access to comprehensive medical, dental and vision benefits
- Dining discount throughout the Toptable Group Restaurants
- Job Requirements/Qualifications:

- **You must have**:

- 3+ years of leadership experience in a similar environment
- Bachelor’s degree preferred, but not required
- Proficient knowledge of systems and processes in restaurant management
- Strong business and financial acumen
- Recommended Training:
- Serving It Right
- Job Application Process:

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