Service Coordinator

1 week ago

Dartmouth, Canada DAC Industrial Engines Inc. Full time

The main duties and responsibilities of the Employee shall include the processing of work orders through to invoicing, technician parts research and selection/ processing, warranty claim filing / submissions:

- Assignment, creation, and completion of work orders ensuring accuracy in customer billing which encompasses the quoting and invoicing (or warranty claim creation) process with processing Purchase Orders and Payments.
- Process all technician parts requirements into orders with deliveries to assigned technician(s) in a timely fashion.
- Communicate with customers the initial diagnosis and on the ongoing progress and/or issues with their equipment being repaired.
- Answer incoming calls for service.
- Preparation and presentation of quotes / estimates to customers requesting approval for the required work.
- Schedule appointments and balance workload.
- Conduct all service warranty and recalls / product improvement program claims within the required timeframe to receive maximum credit maintaining contact with clients on progress.
- Professionally assist in the direct customer service and with troubleshooting either in person or over the telephone. Resolve elevated customer issues as needed in a sensitive, considerate, and skillful manner.
- Alternate lunch hour and vacations with alternate Service Coordinator.
- Shall devote his/her full working time, efforts and attention exclusively to the business and affairs of DAC Industrial and shall not be engaged in any other commercial or business occupation.
- Attend all related training as so deemed appropriate and required by the Service Manager.
- Participate in daily tech “toolbox” talks
- Assist the Service Manager as so required.

**EXPERIENCE, EDUCATION, SKILLS AND KNOWLEDGE**
- Have mechanical knowledge in the industrial equipment market.
- Ability to organize and manage multiple priorities.
- Ability to write and speak effectively to individuals and groups.
- Ability to analyze and interpret internal reports.
- Excellent customer service skills.
- Successfully work in a fast-paced team environment with an excellent customer service skillset while maintaining punctuality and reliability.
- High School Diploma or equivalent experience
- Bondable, Criminal record check, Driver's validity license check, driving record check (abstract)

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Dartmouth, NS: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

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