Products & Services Coordinator

**Products and Services Coordinator**

**Flexible Location, NS**

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

Reporting to the Manager, Products and Services, the **Products and Services Coordinator** plays a key role in supporting the evolving landscape of procedural, policy, and product areas. This includes ensuring compliance with regulatory standards and effective communication and service delivery. They will focus on implementing omni-channel initiatives, ensuring seamless and consistent service across both physical and virtual branches.

**We offer**
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation to commensurate with experience ($65,820.61 - $77,436.32) and benefits with performance-based incentives.
- Assistance with immigration through the **Atlantic Immigration Program (AIP) - we are a designated employer.**:

- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

**You would**
- Serve as a Subject Matter Expert (SME) for products and services throughout the project management lifecycle—from inception to retirement—ensuring alignment with member needs and business objectives Identify clearing items that have been rejected and obtain correct information.
- Assist in the coordination of intake processes for new product and service ideas, enhancements, or changes.
- Prioritize initiatives and implements improvements across teams to ensure product/service relevancy and impact.
- Conduct capability management to enhance product and service delivery, ensuring operational excellence and alignment with strategic goals.
- Ensure the seamless delivery of products and services to members, adhering to quality standards and meeting Service Level Agreements (SLAs).
- Facilitate change communications for product and service updates, launches, and service delivery improvements.
- Collaborate with internal teams to deliver training on products and services, ensuring smooth execution and staff preparedness
- Develop and maintains strong working relationships with internal teams, vendors, and system partners.
- Assist in developing and maintaining analytics frameworks to monitor product lifecycle performance and service delivery efficiency.
- Represent the Credit Union at system conferences, events, and community initiatives.
- Complete other duties and projects assigned.

**You have**
- Successfully completed a degree in Business, Commerce or related field.
- A minimum of three years of experience in a similar role, preferably in the financial industry; or an equivalent combination of training and related work experience. Experience in lending is considered an asset.

**You are**
- A proven project manager.
- Passionate about innovation and foster a collaborative approach.
- An excellent communicator both oral and written with strong presentation and documentation skills.

**Applications will be accepted until July 24th, 2025.**

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.