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Deskside Analyst

3 weeks ago

Edmonton, Canada Visionpool Business Services Full time

Visionpool Business Services Deskside Analyst.

**Responsibilities**:
Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)

Provide Tier 2 support which includes a dedicated service for walk up support to end-users.

Recording all inventory, incidents/service request ticket updates into our incident management system.

Qualifications:
Minimum 2 years of previous Deskside experience

Diploma or Certificate within the scope of Information Technology

CompTIA A+ or equivalent experience

Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals

Clean criminal record and driving abstract

Assets:

- Meeting Room support experience would be an asset.
- Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.