IT Customer Support II
22 hours ago
Your Opportunity:The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. Successful candidate's work site may change as needed. The Customer Support II can often represent an escalation point from the Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by managers or senior staff.Description: As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices. Required Qualifications: Completion of certificate in Computer Support or equivalent.Additional Required Qualifications: Successful completion of Computer Science program from a recognized institution or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential as well as superior problem-solving and conflict resolution skills. Class 5 driver's license or non GDL. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. In accordance with the Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect, the incumbent shall comply at all times with AHS’ Information Privacy and Information Security policies.Preferred Qualifications: As Required.
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IT Customer Support II
2 days ago
Edmonton, Canada Alberta Health Services Full timeThe Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve...
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IT Support Analyst Ii
2 days ago
Edmonton, Canada Expera IT Full timeImagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For 25 years, Expera IT has worked with hundreds of small and...
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IT Customer Support Ii
2 days ago
Edmonton, Canada Alberta Health Services Full timeYour Opportunity: Description: As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices. - **Recovery Alberta**:N - ** Classification**:IT Customer Support II - ** Union**:AUPE GSS - ** Unit and Program**:IT Access Services -...
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Administrative Support Ii
2 weeks ago
Edmonton, Canada Alberta Precision Labs Full time**Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Oliver Park Patient Service Centre - Primary...
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Administrative Support Ii
1 week ago
Edmonton, Canada Alberta Precision Labs Full time**Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Trail South Patient Service Centre - Primary...
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Administrative Support Ii
2 days ago
Edmonton, Canada Alberta Precision Labs Full time**Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Patient Service Center - Primary Location:...
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Administrative Support Ii
2 days ago
Edmonton, Canada Alberta Precision Labs Full time**Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Patient Service Centres - Primary Location:...
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Administrative Support Ii
36 minutes ago
Edmonton, Canada Alberta Precision Labs Full time**Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: PSC Specimen Receipt & Dspch - Primary...
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Administrative Support Ii
1 week ago
Edmonton, Canada Alberta Health Services Full timeYour Opportunity: Description: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - **Recovery Alberta**:N - ** Classification**:Administrative Support II - ** Union**:AUPE GSS - ** Unit and Program**:Patient Food Services - **...
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Administrative Support Ii
1 week ago
Edmonton, Canada Alberta Health Services Full timeYour Opportunity: Description: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - **Recovery Alberta**:N - ** Classification**:Administrative Support II - ** Union**:AUPE GSS - ** Unit and Program**:Patient Food Services -...
