IT Support Analyst
23 hours ago
**Job Type: F**ull-Time**
**The Gateway to Your Future**
**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
**Key Responsibilities**
- PC Image Design, Build and Deploy Previous experience of ITIL methodologies
- Installs, supports, monitors and troubleshoots hardware and software equipment and issues.
- Ideally be able to demonstrate knowledge in two or more of the following:
- Break & Fix
- Use of tools/products to help maintain systems.
- Microsoft Office Application Support
- Remote and Deskside PC Support
- Gaming Kiosks and peripheral devices
- Gaming & Office Printers
- Cash handling kiosks (CTR, AJM)
- Travel is required and sometimes on short notice
**What You Bring**
- A proven track record of successful project implementation in a software and technology implementation environment
- 5 to 7 Years in an IT Support role, Casino experience or equivalent combination of education and experience
- Knowledge of Gaming and Entertainment Industry
- Excellent interpersonal and communication skills, both written and verbal, in user-friendly language
- Reliable transportation for travel between sites
- Working knowledge of LAN/WAN Networking, user/group setup, LAN security setup
- Working knowledge of TCP/IP Internetworking, routing and switching management
- Working knowledge of PC and server hardware installations and repairs
- Working knowledge of Windows 7/10, Microsoft Office 2003/2007/2010
- Experience with MS Active Directory, MS Exchange 2003/2007/2010/2013/2016 an asset
- Knowledge of automated deployment
- Knowledge of source control and release management tools
- ITIL: 3 years
**Why Work With Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.
**Get to Know Gateway**
Not the right fit this time? Follow us on our careers social media pages
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