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Administrative Assistant, Early Resolution

2 weeks ago

Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

**_The following is a contract opportunity for approximately one year, working 35 hours/week._**

As the
**Administrative Assistant, Early Resolution**, you will support processes related to intake and early resolution (pre-investigation). You will work collaboratively as part of a larger team, maintaining constructive relationships and communications with all colleagues on the team. In this role, you will support the administrative needs of the Program Manager, Early Resolution (ACD).

**KEY RESPONSIBILITIES**
- ** Correspondence and File Management**:

- Track and monitor KPIs and provide timely reports.
- **
Early Resolution with Consent**:

- Assist Program Manager, Early Resolution (ACD) with preparing various correspondence and documents, agreements and undertakings.
- Update QUEST/DOC as required; track and upload educational certificates and other documentation.
- Ensure assigned files are well-documented, organized, and current in database system.
- Effectively manage high volume area to meet CPSA contact and file process deadlines.
- **
Dismissal Processes**:

- Prepare, print, and distribute correspondence related to dismissal prior to investigation.
- **
Pending Queue**:

- Prepare correspondence; track and monitor pending queue.
- Track KPIs and provide requested reports.
- **
Responses and Medical Record Intake**:

- Prepare and receive correspondence and documents related to Initial Physician Response; direct to proper individual(s).
- Prepare redacted copies of complaint submissions, medical records or other records to provide to external parties.
- Track timelines and follow-up on requested information.
- **
Team Participation**:

- Provide project support to Program Manager/Early Resolution Officer.
- Provide assistance during periods of absence or temporary staffing shortages.
- Maintain current knowledge and skills through continuing education.
- Attend and participate in department and CPSA wide meetings.

**For additional role specifics, please see the position profile attachment located at the bottom of this posting.**

**QUALIFICATIONS**

**Education**:

- Formalized specialized skills typically obtained through a one-year post-secondary certificate (preferably in Office Administration), or equivalent.

**Experience**:

- Requirement for 3 to 5 years of related experience with preference given to those with experience in healthcare.

**Skills**:

- Advanced MS Office and Adobe skills.
- High level of integrity and professional competence; reliable, capable of handling confidential, sensitive, and personal information.
- Strong analytical capacity and outstanding interpersonal skills.
- Must demonstrate flexibility, respect, and teamwork.
- Must be able to maintain composure during periods of high stress and busy workload.
- Demonstrated ability to work with a wide range of people with cultural awareness and sensitivity.

**SALARY**
The salary for this contract position is $49,547 annually and includes a benefit package.

As Alberta's medical regulator, CPSA is committed to protecting the health and safety of its team members and others from the COVID-19 virus. All team members working for CPSA must be fully vaccinated against COVID-19 and provide proof of full vaccination except where there is an exemption on protected grounds.
- CPSA acknowledges we are on traditional lands of First Nations and Métis People. Through our work, we strive to respect, honour, and celebrate histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada._