Inside Sales Representative

Job#: 3016850 Job Description: Inside Sales RepresentativeApex Systems is a global IT services provider, and our staffing practice has an opening for an Inside Sales Representativeto place at our client, within Enterprise Home Services.Location : GTA Rate: $18/ hrApplication Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to Rohan at  and reference Inside Sales Representative. Position:The Inside Sales Representative will be responsible for providing best in class customer experience on every customer interaction and maximize sales potential by educating customers on how products and services can make their home more comfortable. Additional earning potential of between $1000-4000 per month on sales commission with no cap. Core Responsibilities:Exceed customer experience and sales expectations. Communicate (verbal and written) with internal partners on applicable customer related interactions. Communicate effectively interdepartmentally and cross-functionally.Handle incoming new and existing customer calls regarding Sales and Service inquiries. Basic troubleshooting of common service-related issues Deliver best-in-class service experience in a professional courteous manner to internal and external customers. Maximize sales potential by educating customers on products and services that meet their needs. Exceed customer experience and sales targets on a daily, weekly and month basis. Up-Sell and Cross-Sell by providing the right solution for each customer. Conduct after-sales follow up to ensure customer satisfaction. Maintain up to date product information on offerings including HVAC products, Water Heaters, Purification Products, Smart Home products, Protection Plans and more. Maintain Industry knowledge and/or experience working with HVAC and service protection plans. Qualifications: Minimum 2 years of Inside Sales Call Center experience Must be able to use multiple computer screen and applications simultaneously and adept and learning new software.Excellent English Proficiency (written and verbal) Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.Results-driven individual who takes initiative to drive the business.Superior problem-solving skills and analytical abilityResponsive and easily adapts; embraces change.Ability and aptitude to recognize and positively address performance challenges.Excellent time management and organizational skillsWork hours are Monday to Sunday, with shifts between the hours of 8:00 am and 9:00 pm Currently hiring Monday to Friday 1p-9p with every other Saturday from 11-7 (but this is subject to change in Second quarter).EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.