Senior Technical Security Analyst

Job DescriptionWhat is the Opportunity?A Senior Technical Security Analyst acts as the first point of contact for provisioning access to various system for end users. Resolves basic inquiries via telephone or written correspondence via email or other electronic media while working with the request ticketing system. Works collaboratively with teammates and other technical support teams.  The Senior Technical Security Analyst will be required to adhere to SLAs, troubleshoot technical issues, have efficient IT documentation skills, handle interaction resolution and escalation, and provide a high level of customer support while working in this highly visible position.The Global Cyber Security team sets the strategic risk management vision for protecting RBC’s global information assets, delivers enterprise capabilities to maintain regulatory and policy compliance, defends RBC against cyber threats and oversees T&O’s control environment to ensure safety and soundness.What will you do?Support end users by processing ServiceNow requests submitted through the MyMarketplace platformFollow documented procedures and ensure timely execution and closure of access requestsInvestigate urgent issues and escalate requests accordingly ensuring a valid business reason is providedParticipate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.Work in a diverse environment leveraging other team members’ experience and knowledgeIdentify, introduce, and implement opportunities to streamline processes.Ensure processes are accurate and current by reporting on gaps and informing team members, leads and Management of changes or update to processes; ensure appropriate updates are made to associated documentationWhat do you need to succeed? Must Have:1 or more years of experience working in IT support and/or Service Desk support role.Bachelor’s degree in computer sciences and/or IT related disciplinesITIL v3: Foundations, Operational Support & AnalysisTechnical Certification in an IT areaStrong technical writing aptitudeStrong written and verbal communications skillsStrong ability to manage client and stakeholder relationsProven ability to manage multiple tasks and competing prioritiesStrong sense of urgency and the ability to shift tasks in high pressure environmentNice to have:Previous banking experience Certifications in Information Security is preferredWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensationLeaders who support your development through coaching and managing opportunitiesOpportunities to work with the best in the fieldAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial services#LI-POST#TECHPJJob SkillsCritical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical TroubleshootingAdditional Job DetailsAddress:16 YORK ST:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2025-12-08Application Deadline:2025-12-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.