Senior Technical Analyst, L2

Senior Technical Analyst, L2 (Global Security) What is the opportunity? The Senior Technical Analyst will be part of the L2 team, supporting multiple critical enterprise-wide security applications. In this role, you will provide in-depth technical expertise, configuration, consulting, and advisory on applications within RBC’s Global Security environment. The Senior Technical Analyst will provide 24/7 shift work on a rotational basis. What will you do? You will be part of the L2 support team, providing server support on Windows, Linux, and Unix platforms. Proactively maintain supported server‑based systems to ensure maximum availability, including monitoring of alerting tools. Resolve ServiceNow incidents in production environments in collaboration with service providers and vendors within SLA. Work closely with peers and business partners to understand endpoint security requirements and 3rd‑party application capabilities for on‑premises, cloud, and container solutions. Establish strong working relationships across business units and platforms to build influence and impact with key partners. Continuously identify potential issues, conflicts, and risks; analyze, mitigate, and escalate where appropriate. Follow change/incident management procedures. Provide after‑hours support on a rotational, on‑call basis. What do you need to succeed? Must have: Strong knowledge and experience supporting encryption technologies across Windows, Linux, and Unix platforms. 4+ years of experience in server technology support. 4+ years of experience supporting Windows, Linux, and Unix OS platforms. Strong problem‑solving skills with the ability to assess issues within multiple technologies. Strong organizational and communication skills, the ability to work closely with peers and business partners, and technical documentation writing skills. Capability to manage multiple priorities across several assignments while prioritizing effectively. Knowledge of automation platforms (Ansible) and the ability to build new automation with these platforms. Nice to have: Certification in information security (e.g., CISSP, CCSP, CEH, ITIL). Strong knowledge / past experience with encryption technologies (CipherTrust, Guardium). Experience building and maintaining automation pipelines involving multiple technologies. What’s in it for you? A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and management opportunities. Opportunity to make a lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. A world‑class training program in financial services. Opportunities to do challenging work. Job Skills Collaborating, Communication, Critical Thinking, Cryptography, Cyber Security Management, Data Encryption, Decision Making, Encryption Software, Group Problem Solving, Information Security, Information Technology Security, Long Term Planning, Python (Programming Language), Security Technologies, Troubleshooting Additional Job Details Address: 16 York St, Toronto City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: Technology and Operations Job Type: Regular Pay Type: Salaried Posted Date: 2025‑12‑01 Application Deadline: 2025‑12‑22 At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr