Technical Lead

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Technical Lead to be part of making that happen.About the Role:The Technical Lead is an expert level Security Engineer, recognized in multiple technical domains and at delivering Arctic Wolf security services outcomes in Security Services (S2). This role analyzes the “bigger picture” of operations to evolve methods, drive efficiencies and consistency, and further our depth of detection and response. The Technical Lead works closely and collaboratively with the different levels of engineers in S2 and other departments in Arctic Wolf to fulfill key responsibilities:As a Technical Lead, you will:Provide technical leadership and guidance for the S2 teamWrite technical scripts to automate different tasks and events within the S2 teamProvide proactive technical solutions to problems within the Arctic Wolf using scripts and automationAbility to execute most technical roles within the S2 for spikes and unexpected high volume periodsBe the expert and help the team better understand security incidents, attacks used, and the processes used in S2Ability to investigate incidents at a detailed level, leveraging expertise developed over your careerIncident response and coordination; guiding security incidents through their lifecycleProvide proactive security recommendations to customers regarding secure configurations and hardeningAbility to identify the areas where a process can break, and ideas to solution these gapsIndependently run defined programs and projects supporting enhanced efficiency or technical guidance to S2Extended Team Support:Customer escalations and develop plan of actions for Service Improvement Opportunities by focusing on factors including human, process, and technologyViewed as a subject matter expert across S2: understanding of the workflow and processes and a depth of understanding for the supporting technology and platformsEfficiency driven seeking to scale repeatable processes through the support of automation and enhanced technology solutionsCreates and maintains scripts through defined S2 Tools Program, with focuses on efficiency and scalabilitySupport the integration configuration for a range of toolsSupporting all continuous improvement initiatives, and providing solutions on lessons learned reviewsAssist the Team Leaders, Managers, and Directors with the following:Recruiting, assessment, and onboarding of new team membersSkills assessment, mentorship and coaching of teamImplementing defined change through the leaderYou are not responsible for any performance management aspects and will not be in a position of having direct reports. This is a highly skilled individual contributor role.Who You Are :You have a passion for automation, change, growth, and most importantly a passion for the utmost security of our customers. You thrive in fast-paced environments with continually evolving priorities and have a positive can-do attitude. You are a critical thinker that continually learns, can navigate uncertainty, and provide technical direction to others on the fly. You love to provide technical mentorship to others and to work with challenging customers. You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels across the entirety of Arctic Wolf. Above all, your passion for cybersecurity and partnering with customers shows in everything you do Your experience could look like: 5+ years Industry experience; Information Security, Network Security, or Cyber Security rolesExperience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplinesExcellent communication skills, both written and verbalExcellent analytical, problem-solving, and prioritization skillsAttention to detail in adherence to Arctic Wolf policies, procedures, and standards3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferredHave deep technical competency in three (3) of the following, and at minimum a resourceful generalist in:Networking – common protocols, server/client infrastructure, routers, switches, WAPs, etcPerimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etcAuthentication – AD, SSO, MFA, etcIaaS – cloud services, AWS, Azure, GCPEnd Point – MDM, EDR, EPP, AVSaaS – collaboration tools including O365, GSuite, Box, Salesforce, Workday, etcKnow how to use one or more scripting tools and languages such as Python, Bash, Go, and/or Power ShellAdditional skills and experience: There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positiveProficiency in multiple of these additional areas or technologies: Secure DevOps for working in the cloudSecurity forensicsMalware analysisE-discoveryThreat containmentFirewall and IDS provisioningProxy and content filtering provisioningAuthentication and identify managementRisk and vulnerability assessmentNetwork and security auditingNetwork troubleshootingPenetration testingAttack simulationOn-Camera PolicyTo support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.All wolves receive compelling compensation and benefits packages, including:·Equity for all employees·Flexible time off and paid volunteer days·RRSP and 401k match·Training and career development programs·Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services·Robust Employee Assistance Program (EAP) with mental health services·Fertility support and paid parental leaveArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing . Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.