Supervisor, Technical Services

You are **organized** and your **attention to detail** is outstanding

You thrive on **leading a team**

You love the idea of working in a **dynamic **and** fast-paced environment**

If this sounds like you, then we’d love to hear from you

**What’s the ask?**

This supervisory role will support the Manager, Technical Services with local oversite of the technical services team, ensuring a high standard of service is met while fostering a collaborative team dynamic.

The incumbent will support the benefits team with TPA and TPP processes, coaching, and strategic collaboration to ensure client needs are met.

**Key Responsibilities will include, but are not limited to**:

- Coaching and mentoring team members with the guidance and support of the Technical Services leadership team;
- Develop and support an effective team who will contribute to the achievement of business goals and targets;
- Develop and implement policies and procedures to improve operations and function of the department;
- Review and analyze the allocation of tasks to staff;
- Collaborate with the Consulting team to identify gaps in service levels or opportunities for improving processes;
- Peer review of technical processes completed by team members
- Co-ordinate training within the TPA/TPP Technical Services team members;
- Discuss and resolve complex problems;
- Remain knowledgeable of workload distribution across the team to support resourcing for/from other locations;
- Communicate cross-functional best practices;
- Think creatively and be a change agent.

**What does it take?**
- Strong coaching and effective leadership skills
- 3 to 5 years of professional work experience in a similar role
- Knowledge of Third-Party Administration (TPA) and Third-Party Payor (TPP) benefit plans
- Strong working knowledge of Microsoft Office with an emphasis on Excel, PowerPoint & Word
- Excellent communication skills, both written and verbal;
- Ability to prioritize & adapt to work in a fast-paced environment;
- Strong attention to detail with a high degree of accuracy;
- Able to work independently and self-motivated;
- Sound judgment, ethics, and integrity;
- Ability to influence others and move towards a common vision or goal;
- Responsible for making work a fun and enjoyable environment;
- Bilingualism in French & English (verbal & written), a strong asset

***Who we are**

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 10 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations, and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups. Dire

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty, and credit insurance.

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement

***Are you interested?**

Send in your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.