Assistant Director, Bookstore

5 days ago

Winnipeg, Manitoba, Canada University of Manitoba Full time

Job OpeningaLocation :Expected Start Date :Full Time :Permanent :Posting End Date :Job Description :Assistant Director, Bookstore - Level G (EMAPS)Existing Budget-Funded Continuing Full-Time 35.00 hours/week Monday to Friday, 8:30 am - 4:30 pm with some evening and weekend hours requiredSalary Range: $35.57 - $53.35 per hour ($64,731.76 - $97,097.64 per annum)Proposed Start Date: June 15, 2024Trial/Probation Period: 1820.00 work hours For more information, please contact:Michelle Lyon140 UMSU University Centre204-474-7296 or @ :- Leading, coordinating and developing ongoing programs and new BookStore projects. - Assists the Director in the financial, strategic and long-term planning, personnel, staff training and development, communication with all levels of staff, review and setting of policy and procedures and inventory management for all departments and systems renewal. - Supports all HR practices, standardization, and performance management.- Assumes full responsibility for the entire BookStore in the absence of the Director, BookStore.- Participates in management meetings to formulate BookStore policies and long range planning. - Shares responsibility for opening and closing of the store and the procedures related to the Point-of-Sale Cash Register system and safe.- Providing direction and guidance to Stationery & Art Supplies, Sportswear, Promotions & Marketing, Department Managers and Supervisors as well as ensuring departmental goals are achieved.- In conjunction with the Accounting Director, Ancillary Services, has oversight of the Online Department overseeing projects, processing of orders, coordinating communication and collaborating with cross-functional teams. Continually monitors and optimizes processes for efficiency and effectiveness.- Conducts regular meetings to plan strategies, review personnel/labour relations issues, resolve problems, develops partnerships with key stakeholders, suppliers and university departments. - Analyzes past trends, inventory, return on investments to direct resources in the most effective, efficient and responsible manner to obtain the goals and mission of the BookStore.- Oversees customer relations in the BookStore (the BookStore processes 300,000 plus customers and transactions per year). - Providing and developing Customer Service Standards and policies to improve customer relations. - Works directly with all staff, managers and supervisors as well as frontline staff, cashiers and customer service staff to ensure policies are implemented and complaints are resolved.- Supervises the Marketing Supervisor and oversees all aspects of promotions and marketing initiatives. - Working with the Ancillary Services senior management team, participates in planning for customer service requirements, business practices and strategies in order to increase productivity, market share, and quality customer service. - Assists the Director in representing the BookStore and for continuously developing rapport and building strong relationships with key stakeholders in the campus community. - Works with the Director in leading the campus relations and advocacy initiative, determines key staff who will participate in visits and determines a schedule to target areas of competition and concern. - Targeting opportunities to promote and enhance the BookStore's profile as a resource centre that offers educational sales, service and support to the campus community is a strategic part of this initiative.- Responsible for the security policies and protection of the BookStore and its substantial inventory investment.- Provides customer service and performs their duties in a way that acknowledges and respects diversity and complies with accessibility standards set out in the Accessibility for Manitobans Act (AMA).- Maintain an awareness of all areas of the BookStore. - Responsible to monitor their area and be aware of security threats and report any suspicious activity to a manager.- Display a positive attitude toward coworkers, the workplace and the tasks of the job. - Demonstrate positive body language and consistently have a positive demeanour. - Conduct self to be approachable, open to feedback, and consciously aware of the impact of attitude on others. - Perform basic customer service duties in other areas of the store as required- Other duties as :MINIMUM FORMAL EDUCATION/TRAINING:- University degree with extensive operations and administrative experience required. EXPERIENCE:- Minimum of five years of experience in a large retail environment or college store is required.- Strong understanding and experience in current business management practices, and leading campus wide projects and initiatives is required.- Experience in dealing with collective agreements and labour practices is an asset.- An acceptable equivalent combination of education and experience may be considered. SKILLS AND ABILITIES:- Exceptional leadership and collaborative relationship building skills, and the proven ability to work with a senior administrative team.- Superior interpersonal, verbal and written communication skills.- Must demonstrate excellent conflict resolution skills and the ability to foster a positive work culture.- Must posses excellent organizational ability and management skills.- Must be adaptable, flexible and able to manage multiple conflicting priorities.- Demonstrated sound judgement, problem solving and decision-making skills are required.- Entrepreneurial ability and knowledge of the retail industry is required including procurement, receiving, pricing, merchandising, marketing, and inventory control.- Ability to analyze trends, product turns, and return on investments.- Knowledge of or ability to design and develop policy and procedures is essential- Administrative skills and the ability to establish effective relationships with students, faculty, customers, suppliers is essential to the success of the bookstore operation.- Diplomacy and tact are essential.- Satisfactory work record, including satisfactory attendance and punctuality, is Information :The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

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