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Front Desk Supervisor, Mount Royal Hotel

1 day ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit? Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience. What will your compensation be? The starting salary for this position is $20.00 per hour. When does this adventure begin? This job is posted as part of our seasonal hiring for Spring/Summer, 2025.  What perks can you expect? Join an inclusive, global team and make life-long connections.Enjoy free access to Pursuit attractions and 50% off for friends.Get discounts on hotel stays, dining, and retail.Access subsidized mental health and wellness resources. What will you do in this job? Review and verify the work of hotel front desk clerksSupervise the activities and coordinate the scheduling of the front desk teamArrange training and orientation of all new front desk team membersCoordination of front desk activities with other departmentsEnter rooming lists in the computer systemCoordinate handling of all tours and tour policiesEnsure accurate room counts are keptSubmit room forecasting and progress reportsOpen and close room availability when necessaryEffectively handle guest inquiries and complaintsLearn procedures and functions of hotel front desk clerks What skills and experience do you need for this job? 2+ years experience in a major hotel, one year of supervisory experience an assetAble to speak, read, write and understand the primary language(s) used in the workplaceGood communication skills, both verbal and writtenMost tasks are performed in a team environment with the employee acting as a team leaderAble to work with minimal direct supervisionBasic computational abilityBasic computer skillsKnowledge of hotel computer accounting programs, such as Maestro What will your work environment be like? Beautiful.You’llbeworkingintheiconic,unforgettableand inspiring location.Regardless of what your role is with us,you’llreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.Fun.You'llbe meeting team members from across the globe and get toparticipatein tons of team events.Independent.You’llspend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds withassistance) asrequiredWe work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. EEO Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team